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Guide for Change-Management-Foundation: APMG-International Change Management Foundation

Quiz Change-Management-Foundation: APMG-International Change Management Foundation

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/ 10

Quiz

1/10
Which of the following statement about communication approaches that encourage engagement
during change are true?
It is helpful to delay communication until all the information is avoiding the risk of misleading people
with insufficient data.
An external communications agency should be asked to relay messages when dealing with a difficult
change.
Select the answer
1 correct answer
A.
Only 1 is true
B.
Only 2 is the true
C.
Both 1 and 2 are true
D.
Neither 1 or 2 is true

Quiz

2/10
Which is an engagement level of Mayfield’s stakeholder radar technique?
Select the answer
1 correct answer
A.
Ideal
B.
Required
C.
Must have
D.
Vital

Quiz

3/10
According to Lewin’s Force-field analysis’ which action needs to occur if an organization desires to
make change more quickly?
Select the answer
1 correct answer
A.
Driving forces need to be decreased
B.
Driving forces need to be augmented
C.
Restraining forces to be increased
D.
Resisting forces need to be increased

Quiz

4/10
Which statement about Senge’s system thinking model is correct?
Select the answer
1 correct answer
A.
Processes in organizations can either support or limit the effectiveness of change
B.
Change can be planned and implemented using an eight-stage model
C.
Change must e driven primary by senior sponsors
D.
Leadership support is NOT required in the systems thinking model

Quiz

5/10
Which of the following is a purpose of creating a change management plan when preparing for
change?
Select the answer
1 correct answer
A.
Document the set of typically recurring actions that contribute to change readness’
B.
Provide a detailed schedule of project and their dependencies
C.
Capture of full list of issues to be resolved before change can start
D.
Record a list of all the change risks and the responsive actions required.

Quiz

6/10
According to Schein, which approach would decrease learning anxiety?
Select the answer
1 correct answer
A.
Reminding the stakeholders of all the times they have failed to change
B.
Encourage staff to try new things
C.
Penalising staff who make mistakes

Quiz

7/10
According to Tiompenaars and harronden-Turner, which example is a level three basic assumption’
expression of culture?
Select the answer
1 correct answer
A.
Meeting customer need is more important than profit
B.
Senior management grades are entitled to ‘executive’ chairs
C.
The team motto is ‘to deliver excellent service’
D.
The required behaviors are set out in the employee’s guide

Quiz

8/10
Which of the following statements about the change severity assessment ‘environment’ impact are
true?
The amount of other activity happening at the same time as the charge is a factor
The common values and behaviors in the organization is a factor.
Select the answer
1 correct answer
A.
Only1 is true
B.
Only 2 is true
C.
Both 1 and Z are true
D.
Neither 1 or 2 is true

Quiz

9/10
According to Glaser and Glaser, which element of team effectives enables team members to help
each other address challenges?
Select the answer
1 correct answer
A.
Team mission, planning and goal setting.
B.
Team roles
C.
Team operating processes
D.
Team inter-personal relationships

Quiz

10/10
Which management approach is recommended to help people through the neutral zone’ phase of
Gridges’ model of human transition?
Select the answer
1 correct answer
A.
Hold on to established routines wherever possible
B.
Reduce gossip by limiting social occasions at work.
C.
Direct feedback through the normal line management processes
D.
Describe this period as an opportunity to learn
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  • Quiz name:Change-Management-Foundation: APMG-International Change Management Foundation
  • Total number of questions:99
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