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Guide for Apple Device Support Exam (SUP-2024)

Quiz Apple Device Support Exam (SUP-2024)

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/ 10

Quiz

1/10
ACME, Inc.'s administrators are planning to switch to an eSIM exclusive environment. Users are
upgrading their iPhone with models that support ONLY eSIM.

Which feature MUST ACME'S carrier support so that users can seamlessly continue to use their lines
with eSIM-only iPhone models?
Select the answer
1 correct answer
A.
eSIM Plan Transfer
B.
eSIM Quick Transfer
C.
eSIM Convert
D.
eSIM Carrier Transfer

Quiz

2/10
A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their
Health and Activity data is missing. Why is the Health and Activity data missing?
Select the answer
1 correct answer
A.
The user deselected Health and Activity data when they backed up their iPhone.
B.
Health and Activity data isn’t backed up when backing up to a computer.
C.
The user restored from an unencrypted backup.
D.
The user deselected Health and Activity data when they restored their backup.

Quiz

3/10
Which feature isn’t available with a Managed Apple Account?
Select the answer
1 correct answer
A.
iCloud Keychain
B.
iCloud Drive
C.
News
D.
Health

Quiz

4/10
A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the
right side of the keyboard are producing incorrect characters when pressed. What is the most likely
explanation?
Select the answer
1 correct answer
A.
Game Mode is active.
B.
Mouse Keys is active.
C.
The keyboard needs replacement.
D.
Sticky Keys is active.

Quiz

5/10
Where can you view the amount of memory that apps are using?
Select the answer
1 correct answer
A.
Console
B.
Apple Diagnostics
C.
System Information
D.
Activity Monitor

Quiz

6/10
Which accessibility feature enlarges text on the screen when you move the pointer over it?
Select the answer
1 correct answer
A.
VoiceOver
B.
Zoom
C.
Pointer Control
D.
Hover Text

Quiz

7/10
How can you enlarge the view on your Mac using an accessibility feature?
Select the answer
1 correct answer
A.
Use Increase Transparency.
B.
Use Zoom.
C.
Use Assistive Touch.
D.
Use Magnifier.

Quiz

8/10
Safari profiles aren’t syncing between a user’s Mac and iPhone. What should you verify on the user’s
devices to resolve this issue?
Select the answer
1 correct answer
A.
Profile syncing is turned on for the Apple Account.
B.
Safari extensions are turned on in the iCloud section of Apple Account settings.
C.
Safari is turned on in the iCloud section of Apple Account settings.
D.
Private Relay is turned on in the iCloud section of Apple Account settings.

Quiz

9/10
Which of these steps should you complete if your iPad fails to back up to iCloud?
Select the answer
1 correct answer
A.
Ensure that you’re signed in with your Managed Apple Account.
B.
Confirm that Bluetooth is turned on.
C.
Verify that enough space is available in your iCloud storage.
D.
Verify that your iPad has a device passcode and is unlocked.

Quiz

10/10
Which of these actions should you take if an alert appears after you install a system extension?
Select the answer
1 correct answer
A.
Open System Information to notarize the extension.
B.
Contact the developer for extension support.
C.
Use Migration Assistant to update the extension to be compatible with the current version of macOS.
D.
Start up the Mac in safe mode, and reinstall the extension.
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Info quiz:

  • Quiz name:Apple Device Support Exam (SUP-2024)
  • Total number of questions:216
  • Number of questions for the test:50
  • Pass score:80%

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