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Guide for Avaya Aura Contact Center Solution Design Exam

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/ 10

Quiz

1/10
What should a functional architecture discussion cover?
Select the answer
1 correct answer
A.
Network plan of the existing Infrastructure
B.
Bill of Materials to quantify the costs
C.
Customer evolution plans and Avaya solution to their problems
D.
A design of the needed components and Interconnections

Quiz

2/10
AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR
Medicure Web pages.
Which solution would meet AMR's requirements?
Select the answer
1 correct answer
A.
Co-Browsing Snap-In
B.
Web Chat Snap-In
C.
Presence Snap-In
D.
Context Store Snap-In

Quiz

3/10
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
Select the answer
1 correct answer
A.
Agent Greeting
B.
Instant Message
C.
Resilience
D.
Geographic Node

Quiz

4/10
During the discovery conversation with South Travel Stores, they said they want to leave a chat
message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
Select the answer
1 correct answer
A.
Co-browse Snap-In
B.
Multimedia Messaging
C.
Messaging (AAM)
D.
Context Store Snap-In

Quiz

5/10
The IT manager installed AACC on physical servers. Which identifier is used for the creation of
licenses?
Select the answer
1 correct answer
A.
MAC Address
B.
Host ID
C.
IP Address
D.
Customer name

Quiz

6/10
An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding
problems and quantify the costs.
Which statement describes the Qualification step?
Select the answer
1 correct answer
A.
It proposes, communicates, and agrees upon the detailed solution.
B.
It documents the details, and quantifies the cost.
C.
It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D.
It is the final Invoice that serves as the formal contract acknowledgement.

Quiz

7/10
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool
that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including
training.





Which Advanced WFO package would the sales person offer AMR Medicure?
Select the answer
1 correct answer
A.
Automated Quality Monitoring package
B.
Quality Monitoring package
C.
Workforce Management package
D.
Workforce Optimization package

Quiz

8/10
The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
Select the answer
1 correct answer
A.
4450
B.
2200
C.
1100
D.
550

Quiz

9/10
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported
with CCMA?
Select the answer
1 correct answer
A.
Firefox 66.0 32 bit
B.
Google Chrome 74.0 64 bit
C.
Microsoft Edge 64 bit
D.
Microsoft Internet Explorer 11.0 32 bit

Quiz

10/10
The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with
AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current
system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?
Select the answer
1 correct answer
A.
AACC 7 Outbound ASIPP package
B.
AACC 7 Resilience (High Availability) ASIPP package
C.
AACC Multimedia ASIPP package
D.
AACC 7 Base System and Voice ASIPP package
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  • Quiz name:Avaya Aura Contact Center Solution Design Exam
  • Total number of questions:48
  • Number of questions for the test:50
  • Pass score:80%

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