20:00

PDF|

Guide for Avaya Aura® Communication Applications Support Certified Exam

Quiz Avaya Aura® Communication Applications Support Certified Exam

Free Test
/ 10

Quiz

1/10
A Network Administrator of a company has been made aware of a problem with the telephone
system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?
Select the answer
1 correct answer
A.
D4
B.
D3
C.
D2
D.
D1

Quiz

2/10
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise
trouble tickets and receive assistance, and expects customers/partners to have performed the
following tasks before raising a trouble ticket.

1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya
Tier 3 support will perform?
Select the answer
1 correct answer
A.
Identify a patch to fix the problem.
B.
Update the Knowledge Management database.
C.
Implement a solution.
D.
Determine the cause.

Quiz

3/10
Which statement about Avaya Tier 2/Business Partners is true?
Select the answer
1 correct answer
A.
They immediately escalate to Tier 3 as issue is encountered.
B.
They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the
issue.
C.
They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
D.
They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

Quiz

4/10
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
Select the answer
1 correct answer
A.
D8
B.
D7
C.
D6
D.
D5

Quiz

5/10
Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
Select the answer
2 correct answers
A.
It is eight steps that guarantee a logical way to isolate an issue.
B.
It is eight steps that ensure a faster time to resolution.
C.
It is eight steps used to guarantee systems are operational after an implementation.
D.
It is eight steps that define how to escalate third-party integration issues.
E.
It is eight steps that guarantee a thorough analysis of a failure, containment actions, full
resolution, and
prevention for the future.

Quiz

6/10
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
Select the answer
1 correct answer
A.
when the customer issue is not service affecting
B.
when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
C.
when the issue for the customer is intermittent
D.
when the issue is a common one resolved through an upgrade

Quiz

7/10
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology,
what is the next discipline to be completed?
Select the answer
1 correct answer
A.
Discipline 5 – Implement a Work-around
B.
Discipline 5 – Implement Corrective Actions
C.
Discipline 5 – Choose Corrective Actions
D.
Discipline 5 – Prevent Recurrences

Quiz

8/10
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting
Methodology?
Select the answer
1 correct answer
A.
Business Partners
B.
Avaya Tier 2
C.
Third Party Support
D.
Avaya Tier 3

Quiz

9/10
In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions,
involve?
(Choose two.)
Select the answer
2 correct answers
A.
Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
B.
Capture potential triggers.
C.
Evaluate systems and components.
D.
Develop immediate controlled actions to isolate the problem.
E.
Develop a hypothesis based on the outcome of the various controlled actions and the system’s
reactions.

Quiz

10/10
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise
trouble tickets and receive assistance, and expects customers/partners to have performed the
following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will
perform?
Select the answer
1 correct answer
A.
Install a patch to fix the problem.
B.
Praise individuals for contribution.
C.
Implement a solution.
D.
Update the Knowledge Management database.
Looking for more questions?Buy now

Avaya Aura® Communication Applications Support Certified Exam Practice test unlocks all online simulator questions

Thank you for choosing the free version of the Avaya Aura® Communication Applications Support Certified Exam practice test! Further deepen your knowledge on Avaya Simulator; by unlocking the full version of our Avaya Aura® Communication Applications Support Certified Exam Simulator you will be able to take tests with over 95 constantly updated questions and easily pass your exam. 98% of people pass the exam in the first attempt after preparing with our 95 questions.

BUY NOW

What to expect from our Avaya Aura® Communication Applications Support Certified Exam practice tests and how to prepare for any exam?

The Avaya Aura® Communication Applications Support Certified Exam Simulator Practice Tests are part of the Avaya Database and are the best way to prepare for any Avaya Aura® Communication Applications Support Certified Exam exam. The Avaya Aura® Communication Applications Support Certified Exam practice tests consist of 95 questions and are written by experts to help you and prepare you to pass the exam on the first attempt. The Avaya Aura® Communication Applications Support Certified Exam database includes questions from previous and other exams, which means you will be able to practice simulating past and future questions. Preparation with Avaya Aura® Communication Applications Support Certified Exam Simulator will also give you an idea of the time it will take to complete each section of the Avaya Aura® Communication Applications Support Certified Exam practice test . It is important to note that the Avaya Aura® Communication Applications Support Certified Exam Simulator does not replace the classic Avaya Aura® Communication Applications Support Certified Exam study guides; however, the Simulator provides valuable insights into what to expect and how much work needs to be done to prepare for the Avaya Aura® Communication Applications Support Certified Exam exam.

BUY NOW

Avaya Aura® Communication Applications Support Certified Exam Practice test therefore represents an excellent tool to prepare for the actual exam together with our Avaya practice test . Our Avaya Aura® Communication Applications Support Certified Exam Simulator will help you assess your level of preparation and understand your strengths and weaknesses. Below you can read all the quizzes you will find in our Avaya Aura® Communication Applications Support Certified Exam Simulator and how our unique Avaya Aura® Communication Applications Support Certified Exam Database made up of real questions:

Info quiz:

  • Quiz name:Avaya Aura® Communication Applications Support Certified Exam
  • Total number of questions:95
  • Number of questions for the test:50
  • Pass score:80%

You can prepare for the Avaya Aura® Communication Applications Support Certified Exam exams with our mobile app. It is very easy to use and even works offline in case of network failure, with all the functions you need to study and practice with our Avaya Aura® Communication Applications Support Certified Exam Simulator.

Use our Mobile App, available for both Android and iOS devices, with our Avaya Aura® Communication Applications Support Certified Exam Simulator . You can use it anywhere and always remember that our mobile app is free and available on all stores.

Our Mobile App contains all Avaya Aura® Communication Applications Support Certified Exam practice tests which consist of 95 questions and also provide study material to pass the final Avaya Aura® Communication Applications Support Certified Exam exam with guaranteed success. Our Avaya Aura® Communication Applications Support Certified Exam database contain hundreds of questions and Avaya Tests related to Avaya Aura® Communication Applications Support Certified Exam Exam. This way you can practice anywhere you want, even offline without the internet.

BUY NOW