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Guide for BCS Practitioner Certificate in Business Analysis Practice v5.0

Quiz BCS Practitioner Certificate in Business Analysis Practice v5.0

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Quiz

1/10
At a recent Board Meeting the Directors of an office fitting company ratified the company's mission as: To meet or undercut all our competitors' prices' Which of the following is MOST LIKELY to be the company's vision?
Select the answer
1 correct answer
A.
To offer the best value office fitting service
B.
To reduce the cost of office fitting by 5%.
C.
To increase the company's market share.
D.
To be the premier office fitting company

Quiz

2/10
John has been working on a business case for opening up the overseas market to new products He has been asked to document the risks What SHOULD he do to ensure they are appropriately recorded? Select the TWO that apply
Select the answer
2 correct answers
A.
Create a RAID log
B.
Document the source of each risk
C.
Identify an owner for each risk
D.
Provide justification or each countermeasure identified
E.
Impact assessment of each countermeasure identified

Quiz

3/10
The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested. Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?
Select the answer
3 correct answers
A.
The number of customers who make use of their in-room mini bar
B.
The percentage of customers who use the leisure facilities
C.
The number of customers who complain.
D.
The percentage of customers who join the hotel loyalty scheme
E.
The percentage of customers who return

Quiz

4/10
A report has been created into improving the scheduling of physio appointments at a major hospital An extract reads 'The scheduling team have a strong set of skills that will not need to be updated However, the team should be split into two. one dealing with inpatients and one with outpatients The introduction of a new telephony software and an online booking system will also require changes to the process' How might these changes be BEST presented to communicate with the scheduling team'?
Select the answer
1 correct answer
A.
Business Process Model
B.
Business Activity Model
C.
POPIT
D.
Prototype

Quiz

5/10
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following The time to deliver orders for products Consumer satisfaction with products Wastage in product production The qualifications of production employees Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
Select the answer
1 correct answer
A.
Learning and growth
B.
Internal business process
C.
Customer
D.
Financial

Quiz

6/10
AlpmeTrails is a company that specialises in offering tailored walking holidays The company was set up by two people, who each own 50% of the business AlpineTrails books hotels, transport and equipment to create bespoke holidays for AlpineTrails customers. An agreement was recently reached with WalkNation. a national walking organisation, for AlpineTrails to provide a number of special holidays for its members These will be branded as WalkNation Holidays AlpineTrails will be responsible for organising the holidays but WalkNation will undertake the marketing and booking of these special holidays for its members As well as customers, which THREE stakeholder groups are represented in this scenario?
Select the answer
3 correct answers
A.
Owner
B.
Partner
C.
Supplier
D.
Manager.
E.
Competitor

Quiz

7/10
IT services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed The head of IT services has not been involved beyond the initial project start-up interviews and has not attended any of the project meetings What position on the power interest and does the head of IT services currently occupy?
Select the answer
1 correct answer
A.
High power or influence but low interest
B.
Some power and influence and some interest
C.
High power or influence and high interest
D.
Low power and influence but high interest

Quiz

8/10
A business case contains the following in its management summary: 'The recommended option meets the new regulatory requirements. It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leader New business policies and processes will be introduced, which may temporarily reduce productivity. The action plan will be communicated to all staff at the next monthly meeting? Which TWO categories of costs and benefits are described in this extract?
Select the answer
2 correct answers
A.
Tangible costs
B.
Intangible costs.
C.
Tangible benefits
D.
Intangible benefits
E.
Irregular costs

Quiz

9/10
A business analyst is reviewing the stakeholder management strategy for a high profile Human Resources (HR) project Following an organisational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has inherited sponsorship of the project Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored. Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly, for when the project started and secondly now that his role has changed?
Select the answer
1 correct answer
A.
Keep informed; Constant active management
B.
Ignore, Constant active management
C.
Watch, Constant active management
D.
Constant active management, keep informed

Quiz

10/10
Halliday Holdings is embarking on a programme to improve its customer experience On joining the programme. Natasha wants to gain an understanding of how its current brand is perceived Which would be the BEST source of information for Natasha?
Select the answer
1 correct answer
A.
Independent industry websites
B.
The company website
C.
The company's organisational structure
D.
The company's complaints procedures
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  • Quiz name:BCS Practitioner Certificate in Business Analysis Practice v5.0
  • Total number of questions:70
  • Number of questions for the test:50
  • Pass score:80%

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