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Guide for BCS Practitioner Certificate in Business Analysis Practice v5.0

Quiz BCS Practitioner Certificate in Business Analysis Practice v5.0

Updated on 2024/12/29

PDF|

Guide for BCS Practitioner Certificate in Business Analysis Practice v5.0

Updated on 2024/12/29

Randomized | 10 Questions per Test | 20 Minutes | 70% to pass

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Question: / 10

4.9

Quiz

Question 1/101/10

At a recent Board Meeting the Directors of an office fitting company ratified the company's mission
as:
To meet or undercut all our competitors' prices'
Which of the following is MOST LIKELY to be the company's vision?

Select the answer:Select the answer

1 correct answer

To offer the best value office fitting service

To reduce the cost of office fitting by 5%.

To increase the company's market share.

To be the premier office fitting company

Quiz

Question 2/102/10

John has been working on a business case for opening up the overseas market to new products He
has been asked to document the risks What SHOULD he do to ensure they are appropriately
recorded? Select the TWO that apply

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Create a RAID log

Document the source of each risk

Identify an owner for each risk

Provide justification or each countermeasure identified

Impact assessment of each countermeasure identified

Quiz

Question 3/103/10

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to
'provide excellent customer service' The below measures have been suggested.
Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide
excellent customer service"?

Select multiple answer: (Choose 3)Select the answer

3 correct answers

The number of customers who make use of their in-room mini bar

The percentage of customers who use the leisure facilities

The number of customers who complain.

The percentage of customers who join the hotel loyalty scheme

The percentage of customers who return

Quiz

Question 4/104/10

A report has been created into improving the scheduling of physio appointments at a major hospital
An extract reads
'The scheduling team have a strong set of skills that will not need to be updated However, the team
should be split into two. one dealing with inpatients and one with outpatients The introduction of a

new telephony software and an online booking system will also require changes to the process'
How might these changes be BEST presented to communicate with the scheduling team'?

Select the answer:Select the answer

1 correct answer

Business Process Model

Business Activity Model

POPIT

Prototype

Quiz

Question 5/105/10

A company is reviewing its critical success factors and key performance indicators So far. it has key
performance indicators for the following
The time to deliver orders for products Consumer satisfaction with products Wastage in product
production The qualifications of production employees
Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?

Select the answer:Select the answer

1 correct answer

Learning and growth

Internal business process

Customer

Financial

Quiz

Question 6/106/10

AlpmeTrails is a company that specialises in offering tailored walking holidays The company was set
up by two people, who each own 50% of the business AlpineTrails books hotels, transport and
equipment to create bespoke holidays for AlpineTrails customers.
An agreement was recently reached with WalkNation. a national walking organisation, for
AlpineTrails to provide a number of special holidays for its members These will be branded as
WalkNation Holidays AlpineTrails will be responsible for organising the holidays but WalkNation will
undertake the marketing and booking of these special holidays for its members
As well as customers, which THREE stakeholder groups are represented in this scenario?

Select multiple answer: (Choose 3)Select the answer

3 correct answers

Owner

Partner

Supplier

Manager.

Competitor

Quiz

Question 7/107/10

IT services has commissioned a new desktop PC replacement project that has been funded and
running for three months, with a fully-engaged sponsor and programme manager appointed
The head of IT services has not been involved beyond the initial project start-up interviews and has
not attended any of the project meetings
What position on the power interest and does the head of IT services currently occupy?

Select the answer:Select the answer

1 correct answer

High power or influence but low interest

Some power and influence and some interest

High power or influence and high interest

Low power and influence but high interest

Quiz

Question 8/108/10

A business case contains the following in its management summary:
'The recommended option meets the new regulatory requirements. It will ensure our products
remain in the marketplace and be the first to receive compliance certification, which will enhance
our reputation as the market leader
New business policies and processes will be introduced, which may temporarily reduce productivity.
The action plan will be communicated to all staff at the next monthly meeting?
Which TWO categories of costs and benefits are described in this extract?

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Tangible costs

Intangible costs.

Tangible benefits

Intangible benefits

Irregular costs

Quiz

Question 9/109/10

A business analyst is reviewing the stakeholder management strategy for a high profile Human
Resources (HR) project Following an organisational restructure, Harvey's role has changed from
Director of Operations to Director of HR and he has inherited sponsorship of the project Harvey was
previously involved in the project, but had little interest because his focus was on the Operational
Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches
for Harvey; firstly, for when the project started and secondly now that his role has changed?

Select the answer:Select the answer

1 correct answer

Keep informed; Constant active management

Ignore, Constant active management

Watch, Constant active management

Constant active management, keep informed

Option C is correct.
A stakeholder management strategy is a plan for how to engage and communicate with stakeholders
based on their level of interest and influence in the organisation or project. A stakeholder
management strategy can vary depending on the stakeholder’s position on the power/interest grid,
which has four quadrants: high power, high interest; high power, low interest; low power, high
interest; and low power, low interest. Therefore, option C is the correct answer, as it represents
appropriate stakeholder management strategies for Harvey based on his position on the grid before
and after his role change. Watch means to monitor the stakeholder’s level of interest and influence
and keep them informed of relevant developments. This is suitable for when Harvey was in the low
power, low interest quadrant, as he had little authority or concern over the project. Constant active
management means to involve the stakeholder closely in the project and seek their input and
feedback regularly. This is suitable for when Harvey moved to the high power, high interest quadrant,
as he became the sponsor and owner of the project. Option A is not a correct answer, as keep
informed means to provide the stakeholder with sufficient information and updates to maintain their
interest and support. This is more suitable for when Harvey was in the low power, high interest
quadrant, not the low power, low interest quadrant. Option B is not a correct answer, as ignore
means to disregard the stakeholder’s views and needs and exclude them from communication. This
is not a good strategy for any stakeholder, especially one who has some power or influence over the
project. Option D is not a correct answer, as constant active management means to involve the
stakeholder closely in the project and seek their input and feedback regularly. This is more suitable
for when Harvey was in the high power, high interest quadrant, not the low power, low interest
quadrant.
Reference: BCS Practitioner Certificate in BAP Specimen, page 21.

Right Answer: C

Quiz

Question 10/1010/10

Halliday Holdings is embarking on a programme to improve its customer experience On joining the
programme. Natasha wants to gain an understanding of how its current brand is perceived
Which would be the BEST source of information for Natasha?

Select the answer:Select the answer

1 correct answer

Independent industry websites

The company website

The company's organisational structure

The company's complaints procedures

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Quiz name:BCS Practitioner Certificate in Business Analysis Practice v5.0
Total number of questions:70
Number of questions for the test:50
Pass score:80%

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