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Quiz

1/10
In order to identify potential improvements, a business analyst has been asked to document the
current customer sales experience in a large, electrical superstore. Whilst shadowing a customer
service advisor, a sale was lost because the advisor couldn't authorise a price discount for a
customer, who had seen the product advertised at a lower price by a competitor. The customer
advisor tried to discount the product to match the competitor's price but was unable to do so.
The customer service advisor explained that this discounting required management approval and.
unfortunately, both managers authorised to do this were on their lunch break
What element of the POPII model had caused the sale to fail?
Select the answer
1 correct answer
A.
Process.
B.
People.
C.
information.
D.
Technology

Quiz

2/10
A business analyst has identified the following pattern of business activity in a process she has been
asked to improve:


Certification Exam BCS Practitioner Certificate in Modelling Business Processes 2018 BCS BCS-MBP18 2-584153398



The following observations have been made.
a) The handle-offs in the process are unlikely to be worthy of further investigation.
b) The impact of bottlenecks in the tasks performed by Actor 2 should be explored.

c) The first task of actor 1 should always be immediately after the trigger event
d) The impact of bottlenecks in the tasks performed by Actor 3 should be explored.
Which of these observations are CORRECT?
Select the answer
1 correct answer
A.
a, b and c.
B.
a, c and d.
C.
b, and d.
D.
a, and d.

Quiz

3/10
Currently, all training offered by a company is delivered through classroom-based courses. The
company recognizes that there is a need to offer a broader method of instruction. Such a change will
enable company to return its market share and grow its customer base.
The proposed solution, driven by the IT department, will offer courses delivered over the web and
‘on demand.’’ this will include supported videos, games and quizzes. All courses will be accredited by
examination bodies and sample exams will also be offered online. Student will be able to make
online notes as needed and back these up. 10 guard against accident loss.
The following have been identified on ‘to-be process models:
a) Watch Video
b) Create quiz
c) Accredit course.
d) Undertake sample examination.
e) Backup
Which of these would be considered as functional requirements relating to student use of the
proposed IT system?
Select the answer
1 correct answer
A.
B, c and e.
B.
a and d.
C.
a, c and d.
D.
b and e.

Quiz

4/10
A new project has been commissioned within an organisation's finance department. The assigned
business analyst has decided to produce a functional view model to help him understand the
department's work-Modeling the functional view of the finance department is advantageous, as it
does which of the following ?
Select the answer
1 correct answer
A.
Clarities who reports to who in the finance department
B.
Shows how the finance department interacts with other departments
C.
Illustrates how processes work from beginning to end
D.
Explains how the finance department reacts to external events

Quiz

5/10
A company’s electronic content management system was implemented last year, a business analyst
has now been brought in to assess the business benefits of the system.
The analyst learnt that the project’s business case was primarily built around the efficiency that
paperless order processing would bring and that the project went well, but the expected business
benefit have not all been realized. In the course of an investigation, it was found that the sales team
are continuing to out hard copies of customer order.
Which element of POPIT did the project not fully consider?
Select the answer
1 correct answer
A.
Processes.
B.
Information and Technology
C.
People.
D.
Organisation

Quiz

6/10
ACOMP buys in and then re-bands electronic products for various markets, including selling on to the
selling on to other wholesales. It finds that business processes need to be adapted to new
circumstances in multiple markets very quickly. Recently, ACOMP has investigated what might help it
adjust its internal processes more quickly.
Which of the following would be MOST useful in helping ACOMP achieve this quick adjustment?
Select the answer
1 correct answer
A.
Harmon’s organizational model.
B.
The POPIT model.
C.
Value chain analysis.
D.
Standardised process modeling notation.

Quiz

7/10
A record company is implementing a new system to replace an existing legacy system. The project
has challenging as the new system must be implemented before support for the existing system is
withdrawn. The business users have been involved throughout the project and their confidence in
the new system is high.
Which implementation approach is the LEAST appropriate in this situation?
Select the answer
1 correct answer
A.
Pilot
B.
Phased
C.
Direct changeover
D.
Parallel running.

Quiz

8/10
A trainee business analyst wishes to clarify what is meant by a task level description within the
business process hierarchy. Which of the following is a task level description?
Select the answer
1 correct answer
A.
The customer finds the products they want on the company's website and places an order
B.
The organisation has an online channel, so customers can order directly from its website.
C.
The order is fulfilled by the company's Logistics team based at its central warehouse
D.
A Logistics team member uses a picking list to locate and pick each item on the order.

Quiz

9/10
LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for
ensuring that the back’s cash machine has sufficient money.
The money for the cash machine has to be from the back’s cash processing center, which supplies
new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but
the poorer quality banknotes often cause the cash machine to jam.
LIoyd has the check the machine’s cash levels and place an order for new notes by 3pm for delivery
the following working day.
Which is the BEST performance measure for the task Maintain cash machine level’s?
Select the answer
1 correct answer
A.
No orders to the cash processing center should be for cash to be used by the back
tills.
B.
100% of cash orders must be delivery by 3pm the same day.
C.
100% of cash machine notes must be new notes.
D.
No cash machine outages are experienced due to insufficient cash or poor quality notes.

Quiz

10/10
This is a three-task extract from a model of a ‘Fulfil Order’ process:


Certification Exam BCS Practitioner Certificate in Modelling Business Processes 2018 BCS BCS-MBP18 3-2549263431



The steps in the Assemble Order’ task are listed below, in the wrong order:
a) Get correct quality of item(S)

b) Select suitable packing materials
c) For each item on pick list
d) Take items to packing table
e) Go to bin location
f) Print picklist
What is the CORRECT order of steps in the Assemble order’ task’?
Select the answer
1 correct answer
A.
f, c, e, a, d, b
B.
c, a, f, e, b, d
C.
b, f, e, a, d, c
D.
f, e, a, c, b, d
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  • Quiz name:BCS Practitioner Certificate in Modelling Business Processes 2018
  • Total number of questions:40
  • Number of questions for the test:50
  • Pass score:80%

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