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Guide for Advanced Administration and Reporting of Contact Center Enterprise

Quiz Advanced Administration and Reporting of Contact Center Enterprise

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/ 10

Quiz

1/10
What should a Call Type be mapped to for successful call routing?
Select the answer
1 correct answer
A.
Routing Client
B.
Scheduled Script
C.
Dialed numbed
D.
Default Label

Quiz

2/10
Which device access is needed to manage agent phones for UCCE/PCCE?
Select the answer
1 correct answer
A.
CUCM Admin
B.
CCE Web Admin tool
C.
Config Manager tool
D.
Finesse Admin

Quiz

3/10
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
Select the answer
2 correct answers
A.
CCE and Finesse
B.
CVP and Finesse
C.
Finesse and VXML Server
D.
CUCM and PCCE
E.
CCE and CVP

Quiz

4/10
Which two call transfers are supported in PCCE Deployments? (Choose two.)
Select the answer
2 correct answers
A.
SRTP Refer
B.
Release VXML Trunk Transfer
C.
CCE Managed Transfer
D.
CUCM Destination Transfer
E.
SIP Refer

Quiz

5/10
What is the role of CVP in UCCE/PCCE?
Select the answer
1 correct answer
A.
interface between CUBE and UCCE/PCCE
B.
queuing and self-service IVR
C.
call routing brain of PCCE/UCCE
D.
plays IVR Prompts to Callers

Quiz

6/10
What is the role of a private network in UCCE/PCCE?
Select the answer
1 correct answer
A.
provides configuration updates from Logger to AW
B.
keeps each side of the duplex pair in sync
C.
replicates data from PG to Router
D.
communicates with the public network

Quiz

7/10
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?
Select the answer
1 correct answer
A.
2000
B.
2400
C.
2500
D.
4800

Quiz

8/10
What are two ways to access UCCE/PCCE Servers? (Choose two.)
Select the answer
2 correct answers
A.
ICA
B.
Web browser to access Web Administration tool
C.
RAW
D.
Secure Shell (SSHW1
E.
Microsoft RDP

Quiz

9/10
In PCCE 12k, what are two options to manage payloads? (Choose two.)
Select the answer
2 correct answers
A.
a custom payload is created during the installation
B.
ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
C.
delete the default payload and rebuild with the same members
D.
ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
E.
a default payload is created during the installation

Quiz

10/10
Which protocol is used by UCCE/PCCE to communicate with CUCM?
Select the answer
1 correct answer
A.
IH323
B.
TAP1
C.
JTAPI
D.
SIP
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  • Quiz name:Advanced Administration and Reporting of Contact Center Enterprise
  • Total number of questions:60
  • Number of questions for the test:50
  • Pass score:80%

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