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Guide for Implementing Cisco Contact Center Enterprise Chat and Email

Quiz Implementing Cisco Contact Center Enterprise Chat and Email

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/ 10

Quiz

1/10
How is Chat Watchdog Interval used?
Select the answer
1 correct answer
A.
to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
B.
to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
C.
to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
D.
to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

Quiz

2/10
What are two specifications for reporting templates? (Choose two.)
Select the answer
2 correct answers
A.
The availability of templates is controlled by licenses.
B.
A user can only create ten reports per template.
C.
Only one report can be created per template.
D.
Any number of reports can be created from a template.
E.
Templates can be deleted.

Quiz

3/10
What is the limit of concurrent agents per application server?
Select the answer
1 correct answer
A.
400
B.
600
C.
1200
D.
1800

Quiz

4/10
In which two ways are chats transferred? (Choose two.)
Select the answer
2 correct answers
A.
Only open chat activities in which the customer has not left the chat session can be transferred.
B.
Chats can be transferred to departments directly.
C.
Agents can transfer the chat activities based on the Maximum Task limit setting.
D.
Agents have unlimited transfers of chat activity.
E.
Only one chat activity can be transferred at a time.

Quiz

5/10
Which LDAP URL allows configuration in the properties pane under SSO configuration?
Select the answer
1 correct answer
A.
Ldap://idap_server:3269
B.
Ldap://idap_server:80
C.
Ldap://idap_server:443
D.
Ldap://idap_server:3268

Quiz

6/10
Which CLI command verifies the authenticity and integrity of a downloaded ISO?
Select the answer
1 correct answer
A.
Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
B.
Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
C.
Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>
D.
Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Quiz

7/10
Which process scans content and applies regular expressions to mask the sensitive information?
Select the answer
1 correct answer
A.
Data leak prevention
B.
Data masking
C.
Data filtering
D.
Data scanning

Quiz

8/10
Which two types of data does a file server store? (Choose two.)
Select the answer
2 correct answers
A.
application files
B.
application log files
C.
error log files
D.
system files D. report templates

Quiz

9/10
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
Select the answer
2 correct answers
A.
ECE_Default_Queue
B.
ECE_activity
C.
ECE_Inbound
D.
ECE_Email
E.
ECE_Chat

Quiz

10/10
What is the formula for a standardized agent count for email?
Select the answer
1 correct answer
A.
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
B.
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
C.
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
D.
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
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Info quiz:

  • Quiz name:Implementing Cisco Contact Center Enterprise Chat and Email
  • Total number of questions:56
  • Number of questions for the test:50
  • Pass score:80%

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