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Guide for EXIN BCS Service Integration and Management

Quiz EXIN BCS Service Integration and Management

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/ 10

Quiz

1/10
What is the challenge of a legacy contract not being fit for purpose?
Select the answer
1 correct answer
A.
aligning contractual requirements with the new SIAM model
B.
balancing the level of control against expected benefits
C.
the customer does not get what they expect
D.
understanding the expected benefits and costs

Quiz

2/10
What is an activity of the Run and Improve stage of the SIAM roadmap?
Select the answer
1 correct answer
A.
approve the full business case
B.
introduce service providers
C.
operate governance structures
D.
understand the marketplace

Quiz

3/10
What is a disadvantage of the hybrid service integrator structure?
Select the answer
1 correct answer
A.
The customer can inadvertently develop a long term dependency on the service integration partner.
B.
The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.
C.
The high level of dependency on the service integrator adds risks to continuity.
D.
The service integrator might be perceived to be biased, even if this is not the case.

Quiz

4/10
What is an objective of the Discovery and Strategy stage of the SIAM roadmap?
Select the answer
1 correct answer
A.
complete the design of the SIAM model
B.
establish the SIAM transition project
C.
put in place and in use the new SIAM model
D.
obtain full approval of the SIAM model

Quiz

5/10
What is a benefit of adopting SIAM for an organization?
Select the answer
1 correct answer
A.
SIAM enables effective contracts between the service integrator and the service providers.
B.
SIAM makes service providers accountable for the end-to-end delivery of services.
C.
SIAM provides a single point of control for the integrated delivery of services.
D.
SIAM provides service providers with a tool to support their internal processes.

Quiz

6/10
Which process ensures that service performance meets agreed requirements?
Select the answer
1 correct answer
A.
change management
B.
incident management
C.
project management
D.
service level management

Quiz

7/10
A service provider wants to deploy a change that will affect the end-to-end service. Who is responsible for confirming that the change has been evaluated for risk?
Select the answer
1 correct answer
A.
change management forum
B.
integrated change advisory board
C.
service owner
D.
service provider

Quiz

8/10
In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?
Select the answer
1 correct answer
A.
customer organization
B.
lead supplier
C.
prime vendor
D.
service integrator

Quiz

9/10
What is an objective of the Run and Improve stage of the SIAM roadmap?
Select the answer
1 correct answer
A.
design processes
B.
implement processes
C.
manage processes

Quiz

10/10
Which process records and manages service issues that are interrupting the availability of a service?
Select the answer
1 correct answer
A.
change management
B.
incident management
C.
problem management
D.
request fulfillment
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Info quiz:

  • Quiz name:EXIN BCS Service Integration and Management
  • Total number of questions:40
  • Number of questions for the test:50
  • Pass score:80%

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