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Quiz

1/10
Service Operations and Support
Which process in IT Service Management is primarily responsible for quickly restoring service following a disruption?
Select the answer
1 correct answer
A.
Incident Management
B.
Problem Management
C.
Change Management
D.
Request Fulfillment

Quiz

2/10
Service Design
Which component in the Service Design process provides a comprehensive blueprint of a service, including its value proposition and design requirements?
Select the answer
1 correct answer
A.
Service Design Package
B.
Service Level Agreement
C.
Risk Management Plan
D.
Service Improvement Plan

Quiz

3/10
Service Transition
During Service Transition, what is the primary goal of the change evaluation process?
Select the answer
1 correct answer
A.
To ensure that implemented changes align with business requirements
B.
To develop a detailed implementation plan
C.
To design new IT infrastructure
D.
To conduct user training

Quiz

4/10
Service Catalog Management
Which of the following best describes the primary purpose of Service Catalog Management?
Select the answer
1 correct answer
A.
It maintains a record of all incident reports.
B.
It provides a single source of consistent information on all operational services offered to customers, including details such as service deliverables, pricing, and points of contact.
C.
It tracks changes to the IT infrastructure and resources.
D.
It manages the financial aspects and budgeting for IT services.

Quiz

5/10
IT Governance and Compliance
What is the primary objective of IT governance within an organization?
Select the answer
1 correct answer
A.
Align IT strategy with business goals
B.
Implement numerous IT projects regardless of their alignment
C.
Focus solely on technology upgrades
D.
Concentrate on reducing IT budget without regard to performance

Quiz

6/10
IT Service Management Frameworks
Which statement best describes ITIL in the context of IT Service Management Frameworks?
Select the answer
1 correct answer
A.
It is a set of best practices designed to standardize IT service management
B.
It is a project management methodology focusing on schedule and cost
C.
It is a compliance framework for IT security standards
D.
It is an auditing standard for IT financial control

Quiz

7/10
Service Design and Transition
Which of the following is the first step in the Systems Design Life Cycle?
Select the answer
1 correct answer
A.
Feasibility Study
B.
Systems Analysis
C.
Specifications
D.
Training

Quiz

8/10
Service Operations and Support
Which ITIL practice focuses on identifying and managing the underlying causes of incidents to prevent their recurrence?
Select the answer
1 correct answer
A.
Incident Management
B.
Problem Management
C.
Change Management
D.
Capacity Management

Quiz

9/10
Service Catalog Management
How does Service Catalog Management directly support customer relationship management?
Select the answer
1 correct answer
A.
It provides customers a detailed view of available service offerings, including associated costs and service-level details, which helps set clear expectations.
B.
It serves as an internal document solely used for tracking IT performance metrics.
C.
It is primarily involved in managing incident and problem resolution processes.
D.
It only catalogs the technical specifications of the IT infrastructure without customer-facing details.

Quiz

10/10
IT Governance and Compliance
Which compliance framework is widely recognized for establishing and maintaining effective information security management systems?
Select the answer
1 correct answer
A.
ISO/IEC 27001
B.
COBIT
C.
ITIL
D.
Sarbanes-Oxley Act
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  • Quiz name:GAQM Certified Information Technology Manager
  • Total number of questions:507
  • Number of questions for the test:50
  • Pass score:80%

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