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Guide for GCP-GC-REP: Genesys Cloud Certified Professional - Reporting and Analytics

Quiz GCP-GC-REP: Genesys Cloud Certified Professional - Reporting and Analytics

Free Test
/ 10

Quiz

1/10
Which definition matches the performance view for Agents?
Select the answer
1 correct answer
A.
Used to monitor real-time contact center metrics.
B.
Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C.
Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D.
Used to view historical data only.
E.
Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Quiz

2/10
Which of the following report is used to measure the time an agent spent not responding to alerting
interactions and idle?
Select the answer
1 correct answer
A.
Agent Metrics Report
B.
Agent Activity Summary Report
C.
Agent Login-Logout Details Report
D.
Agent Quality Details Report

Quiz

3/10
Which view displays current metrics and information about the queues if you have a membership?
Select the answer
1 correct answer
A.
Queues Activity
B.
Queues Performance
C.
My Queues Activity
D.
Queues

Quiz

4/10
What will be the agent’s user status in the interaction view when you change an agent’s queue status
from On Queue to Off Queue?
Select the answer
1 correct answer
A.
Available
B.
Busy
C.
Away
D.
Break

Quiz

5/10
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing
the right one.
Select the answer
1 correct answer
A.
Genesys Cloud Admin
B.
Genesys Cloud User
C.
Genesys Cloud Reporting
D.
Genesys Cloud Supervisor

Quiz

6/10
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA)
was calculated. Where can you find this information for Genesys Cloud Contact Center?
Select the answer
1 correct answer
A.
Resource Center
B.
Google
C.
Contact Center User Manual
D.
CIC Data Dictionary

Quiz

7/10
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose
five.)
Select the answer
5 correct answers
A.
Offer
B.
Answer%
C.
Service Level%
D.
ASA
E.
Avg Handler
F.
Avg Wait
G.
Hold
H.
Transfer

Quiz

8/10
What is the time interval for tracking metrics in Genesys Cloud?
Select the answer
1 correct answer
A.
20 mins
B.
30 mins
C.
40 mins
D.
10 mins

Quiz

9/10
Which of the following statements are true? (Choose three.)
Select the answer
3 correct answers
A.
A queue report only counts interactions handled by an agent.
B.
An Abandon is an interaction that disconnects before an agent handles it.
C.
An agent-based report counts any interactions an agent worked with.
D.
Each report contains a pre-defined set of metrics.
E.
Reports can be created and then configured.

Quiz

10/10
What will happen if too many reports run at the same time?
Reports run successfully
Select the answer
1 correct answer
A.
Reports will fail to run
B.
Partial Reports will run
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Info quiz:

  • Quiz name:GCP-GC-REP: Genesys Cloud Certified Professional - Reporting and Analytics
  • Total number of questions:35
  • Number of questions for the test:50
  • Pass score:80%

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