20:00

PDF|

Guide for GCX-GCD: Genesys Cloud CX: Developer Certification

Quiz GCX-GCD: Genesys Cloud CX: Developer Certification

Free Test
/ 10

Quiz

1/10
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
Select the answer
2 correct answers
A.
Internet Explorer
B.
Firefox
C.
Chrome
D.
Safari
E.
Opera

Quiz

2/10
Which Genesys Cloud CX feature helps reduce wait time for each call?
Select the answer
1 correct answer
A.
Automatic Call Distribution
B.
Workforce Management
C.
Skill-based Routing
D.
llVR

Quiz

3/10
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
Select the answer
1 correct answer
A.
80 calls must be answered every 20 seconds.
B.
80% of calls must be answered within 20 seconds.
C.
20 chats and calls must be answered in 80 seconds.
D.
20 chats and calls must be answered in 80 seconds.

Quiz

4/10
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left
pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
Select the answer
1 correct answer
A.
The user may have deleted the icon.
B.
The user is not assigned the appropriate role.
C.
The user's phone is unplugged.
D.
The Phone number is being used by a different user.

Quiz

5/10
Routing is a part of customer communication that connects the customer with an appropriate
automated resource or agent.
Select the answer
1 correct answer
A.
True
B.
False

Quiz

6/10
Which of the following attributes ensure that the interactions are routed to the most qualified agent?
(Choose two.)
Select the answer
2 correct answers
A.
Languages
B.
Medians
C.
Skills
D.
Index Ratings
E.
Knowledge levels

Quiz

7/10
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?
Select the answer
1 correct answer
A.
Account Codes
B.
Wrap-up Codes
C.
Resolution Codes
D.
Status

Quiz

8/10
Why are Divisions important in an organization?
Select the answer
1 correct answer
A.
Divisions are used to divide interactions equally between 2 or more queues.
B.
Divisions allow the organization to control which roles can be assigned to users.
C.
Divisions allow grouping and segregation of objects while keeping them inside the same organization.
D.
Divisions define which users can be assigned to queues.

Quiz

9/10
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or
collect the information?
Select the answer
1 correct answer
A.
Dialog boxes
B.
Scripts
C.
Toast pop-ups
D.
IVR prompts

Quiz

10/10
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is
working, when they are on breaks, and when they have meetings or otherevents that take them
away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the
spreadsheet schedule?
Select the answer
1 correct answer
A.
Genesys Cloud CX Workforce Management
B.
Genesys Cloud CX API
C.
Genesys Cloud CX Architect
D.
Genesys Cloud CX Reporting and Analytics
Looking for more questions?Buy now

GCX-GCD: Genesys Cloud CX: Developer Certification Practice test unlocks all online simulator questions

Thank you for choosing the free version of the GCX-GCD: Genesys Cloud CX: Developer Certification practice test! Further deepen your knowledge on Genesys Simulator; by unlocking the full version of our GCX-GCD: Genesys Cloud CX: Developer Certification Simulator you will be able to take tests with over 76 constantly updated questions and easily pass your exam. 98% of people pass the exam in the first attempt after preparing with our 76 questions.

BUY NOW

What to expect from our GCX-GCD: Genesys Cloud CX: Developer Certification practice tests and how to prepare for any exam?

The GCX-GCD: Genesys Cloud CX: Developer Certification Simulator Practice Tests are part of the Genesys Database and are the best way to prepare for any GCX-GCD: Genesys Cloud CX: Developer Certification exam. The GCX-GCD: Genesys Cloud CX: Developer Certification practice tests consist of 76 questions and are written by experts to help you and prepare you to pass the exam on the first attempt. The GCX-GCD: Genesys Cloud CX: Developer Certification database includes questions from previous and other exams, which means you will be able to practice simulating past and future questions. Preparation with GCX-GCD: Genesys Cloud CX: Developer Certification Simulator will also give you an idea of the time it will take to complete each section of the GCX-GCD: Genesys Cloud CX: Developer Certification practice test . It is important to note that the GCX-GCD: Genesys Cloud CX: Developer Certification Simulator does not replace the classic GCX-GCD: Genesys Cloud CX: Developer Certification study guides; however, the Simulator provides valuable insights into what to expect and how much work needs to be done to prepare for the GCX-GCD: Genesys Cloud CX: Developer Certification exam.

BUY NOW

GCX-GCD: Genesys Cloud CX: Developer Certification Practice test therefore represents an excellent tool to prepare for the actual exam together with our Genesys practice test . Our GCX-GCD: Genesys Cloud CX: Developer Certification Simulator will help you assess your level of preparation and understand your strengths and weaknesses. Below you can read all the quizzes you will find in our GCX-GCD: Genesys Cloud CX: Developer Certification Simulator and how our unique GCX-GCD: Genesys Cloud CX: Developer Certification Database made up of real questions:

Info quiz:

  • Quiz name:GCX-GCD: Genesys Cloud CX: Developer Certification
  • Total number of questions:76
  • Number of questions for the test:50
  • Pass score:80%

You can prepare for the GCX-GCD: Genesys Cloud CX: Developer Certification exams with our mobile app. It is very easy to use and even works offline in case of network failure, with all the functions you need to study and practice with our GCX-GCD: Genesys Cloud CX: Developer Certification Simulator.

Use our Mobile App, available for both Android and iOS devices, with our GCX-GCD: Genesys Cloud CX: Developer Certification Simulator . You can use it anywhere and always remember that our mobile app is free and available on all stores.

Our Mobile App contains all GCX-GCD: Genesys Cloud CX: Developer Certification practice tests which consist of 76 questions and also provide study material to pass the final GCX-GCD: Genesys Cloud CX: Developer Certification exam with guaranteed success. Our GCX-GCD: Genesys Cloud CX: Developer Certification database contain hundreds of questions and Genesys Tests related to GCX-GCD: Genesys Cloud CX: Developer Certification Exam. This way you can practice anywhere you want, even offline without the internet.

BUY NOW