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Guide for Genesys Certified Professional 8 - System Consultant, Outbound Voice

Quiz Genesys Certified Professional 8 - System Consultant, Outbound Voice

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Quiz

1/10
User Management and Security
What is the role of certificate-based authentication in Salesforce?
Select the answer
1 correct answer
A.
To manage login hours
B.
To encrypt data at rest
C.
To verify the identity of the connecting system or user through a digital certificate
D.
To create user profiles

Quiz

2/10
System Administration
In which section of the LMS System Administration can Administrators enable or disable the peer recommendation functionality for users?
Select the answer
1 correct answer
A.
System admin -> Configuration -> Global variables
B.
System admin -> Security (roleen)
C.
System admin -> Configuration -> User-Created Accounts
D.
System admin -> Configuration -> User Settings

Quiz

3/10
Data Management and Storage
Which storage mechanism best addresses the need for scalable management of large datasets in a Genesys environment?
Select the answer
1 correct answer
A.
Hard Disk Drives
B.
Cloud Storage
C.
Solid State Drives
D.
Network Attached Storage

Quiz

4/10
Interaction Routing
What is the primary purpose of interaction routing in a Genesys environment?
Select the answer
1 correct answer
A.
It directs incoming customer interactions to the most appropriate available agents based on predefined criteria.
B.
It automatically archives every interaction for future audit and compliance.
C.
It monitors system performance and generates analytical reports.
D.
It enforces user authentication and manages session controls.

Quiz

5/10
Voice and Telephony
Which of the following best describes how Genesys handles call queuing in a high-traffic telephony environment?
Select the answer
1 correct answer
A.
By using a round-robin algorithm across agents
B.
By employing an efficient call distribution mechanism with skill-based routing
C.
By prioritizing calls exclusively on time of arrival
D.
By sending calls to an external system for queuing

Quiz

6/10
Reporting and Analytics
In the context of Genesys GE0-807, which reporting tool is primarily used for obtaining real-time insights and monitoring key performance indicators?
Select the answer
1 correct answer
A.
Historical data reports
B.
Analysis of past trends
C.
Real-time dashboard
D.
Scheduled aggregated reports

Quiz

7/10
Workforce Engagement Management
Which component of a Workforce Engagement Management system focuses primarily on real-time monitoring and analysis of agent performance metrics?
Select the answer
1 correct answer
A.
Real-time Adherence
B.
Performance Monitoring
C.
Workforce Scheduling
D.
Quality Management

Quiz

8/10
Call Flow Management
In the context of Genesys GE0-807, what is the primary objective of Call Flow Management?
Select the answer
1 correct answer
A.
To configure telephony hardware settings
B.
To define and manage the sequence of call interactions and routing logic
C.
To monitor overall network performance
D.
To manage customer data records

Quiz

9/10
Deployment and Migration Strategies
What is an effective migration strategy for minimizing downtime in a Genesys GE0-807 deployment?
Select the answer
1 correct answer
A.
Immediate cutover strategy
B.
Phased migration approach
C.
Simultaneous system switch
D.
Staged rollback procedure

Quiz

10/10
Genesys Cloud Architecture
Which of the following best describes the core architecture of Genesys Cloud?
Select the answer
1 correct answer
A.
A microservices-based design that ensures scalability, resilience, and rapid deployment
B.
A traditional monolithic system hosted on dedicated servers
C.
A peer-to-peer configuration primarily focused on direct communication between endpoints
D.
A tightly coupled architecture that demands on-premises deployment and hardware management
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  • Quiz name:Genesys Certified Professional 8 - System Consultant, Outbound Voice
  • Total number of questions:563
  • Number of questions for the test:50
  • Pass score:80%

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