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Guide for ClaimCenter-Business-Analysts: Guidewire ClaimCenter Business Analyst Exam (Mammoth Proctored Version)

Quiz ClaimCenter-Business-Analysts: Guidewire ClaimCenter Business Analyst Exam (Mammoth Proctored Version)

Updated on 2026/10/08

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Guide for ClaimCenter-Business-Analysts: Guidewire ClaimCenter Business Analyst Exam (Mammoth Proctored Version)

Updated on 2026/10/08

Randomized | 10 Questions per Test | 20 Minutes | 70% to pass

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Quiz

Question 1/101/10

A performing arts organization operates nationwide and is responsible for setting up stages for
musical acts and concerts. The organization requires specific insurance coverage for its gear and
equipment, including audio systems, lighting, cameras, and control boards. Succeed Insurance wants
to optimize claim intake, processing, and reporting for this organization.
Which modifications should be made to ClaimCenter’s base product line of business (LOB)?

Select the answer:Select the answer

1 correct answer

The existing ClaimCenter standard LOB model can meet the company’s objectives without modifications.

Add relevant CoverageType code(s), Coverage Subtype code(s), and map ExposureType code(s) to support the new coverage.

Add new LossType code(s) and PolicyType code(s) to the LOB model to handle the organization’s coverage needs.

Add new Coverage Subtype code(s) with detailed information for each ExposureType code to the existing LOB model.

Quiz

Question 2/102/10

When creating a new Personal Auto claim, Succeed Insurance would like to identify when Rideshare
is the primary use for a vehicle. A Business Analyst (BA) thinks that Primary Use already exists as a
typekey on the Vehicle Details screen.
What are two ways the BA can confirm whether this field is configured in ClaimCenter and, if it is,
which values are available in the typelist? (Choose two.)

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Access the Data Dictionary > Click the Data Entities link > Open the PrimaryUse entity from left- hand pane to view field details on the right pane.

Access the Guidewire ClaimCenter Application Guide > Go to section on Personal Auto Object Model which lists available entities.

Log in to ClaimCenter > Create a new Personal Auto claim > Navigate to Vehicle Details > Use keyboard shortcut CTRL + F to find information about the fields on the screen.

Open Guidewire Studio for ClaimCenter > Navigate to the Vehicle Details screen > Locate the Primary Use field to view its typelist.

To verify the configuration of a specific field and its available values (typelist) within a specific
implementation (like Succeed Insurance), a Business Analyst must consult the sources that reflect the
current, actual system configuration, not just the out-of-the-box documentation.
Option A (Data Dictionary): The Data Dictionary is the definitive, generated documentation of the
running application's data model. It lists all Entities (such as Vehicle) and their Typekeys (such as
PrimaryUse). By navigating to the Data Dictionary, a BA can confirm if the field exists in the database
schema and view the specific Typelist values (e.g., "Rideshare", "Commuting", "Pleasure") associated
with it. This is a primary tool for BAs to understand the data structure.
Option D (Guidewire Studio): Guidewire Studio is the Integrated Development Environment (IDE)
used to configure the application. It contains the "Source of Truth" for all configuration files. A BA (or
a developer assisting them) can open the Page Configuration (PCF) files to see the Vehicle Details
screen definition or open the Typelist files (.tti/.ttx) directly to see exactly which values are defined
and active.
Why other options are incorrect:
Option B (Application Guide): The Application Guide documents the Base (Out-of-the-Box) product
features. It does not contain customer-specific customizations or extensions. If "Primary Use" or
"Rideshare" were added or modified by Succeed Insurance, the Application Guide would not reflect
this.
Option C (UI Inspection with CTRL+F): While logging into the application allows a user to see the
dropdown on the screen, the shortcut CTRL + F is merely the browser's "Find" function. It searches
visible text on the page but does not provide configuration metadata, hidden values, or definitive
proof of the underlying data model structure. The correct shortcut for inspecting widget properties in
Guidewire is Alt + Shift + I (Location Info), but even that is less efficient for viewing a full typelist than
the Data Dictionary or Studio.

Right Answer: A, D

Quiz

Question 3/103/10

A claim for an auto accident in California has been assigned to an insurance Adjuster in the Midwest
region for investigation and processing. The claim has been flagged as "Low Complexity" in
ClaimCenter. The Adjuster has an authority limit for total reserves of $30,000 and has created
reserves totaling $35,000.
What is the correct approval routing for this transaction?

Select the answer:Select the answer

1 correct answer

This transaction will not require approval because the claim is identified as low complexity.

The transaction will require approval from another team member who has the authority limit to approve.

This transaction will require approval because the Adjuster does not work in the same region where the claim was reported.

The transaction will require approval from the Supervisor of the group.

Based on the Guidewire ClaimCenter Financials and Authority Limits documentation, the correct
behavior for this scenario is determined by the strict enforcement of Authority Limits, regardless of
claim complexity or geographic region.
In ClaimCenter, every user is assigned specific authority limits for various financial transactions,
including reserves, payments, and recovery reserves. These limits are absolute constraints designed
to control financial exposure. In the scenario provided, the Adjuster attempted to set a reserve of
$35,000, which exceeds their authorized limit of $30,000.
When a user submits a financial transaction that exceeds their pre-configured authority limit,
ClaimCenter automatically triggers an Approval Workflow. The system validates the transaction
amount against the user's limit at the time of submission. Since the limit is breached, the transaction
is not committed immediately to the database as "Submitted"; instead, it enters a "Pending
Approval" status.
Routing Logic:
The standard, out-of-the-box approval routing logic in ClaimCenter follows the Group Hierarchy.
The system identifies the group to which the Adjuster belongs.
It creates an Approval Activity.
This activity is assigned to the Supervisor of that group.
The Supervisor must then review the transaction. If the Supervisor has sufficient authority (greater
than $35,000), they can approve it. If the Supervisor also lacks sufficient authority, they must still
"approve" it to escalate the request further up the hierarchy to their manager, until it reaches a user
with sufficient limits.
Why other options are incorrect:
A (Complexity): Claim complexity flags (e.g., "Low Complexity") are often used for Assignment rules
(Segment-based assignment) or straight-through processing of documents, but they do not override
Financial Authority controls. A low-complexity claim still requires financial oversight if the dollar
amount is high.
B (Peer Approval): Approval routing is hierarchical, not peer-to-peer. It does not look for "any" team
member; it looks specifically for the defined Supervisor.
C (Region): The region mismatch might trigger an assignment rule or a validation warning depending
on configuration, but the specific trigger for the approval here is purely the financial discrepancy
($35k > $30k), not the geography.

Right Answer: D

Quiz

Question 4/104/10

An Adjuster at Succeed Insurance creates a check with a partial payment of $1,200 for medical
expenses payable to a claimant who was injured in a collision. The check has completed the following
processing steps:
. The payment exceeded the Adjuster's authority limits, changing the status to Pending Approval.
. The Adjuster's supervisor reviewed and approved the payment, changing the status to Awaiting
Submission.
. A batch process sent the check to the external check processing system, changing the status to
Requested when ClaimCenter received an update from the external system.
The Adjuster received new information indicating that the check amount should be reduced to $950.
Which action should the Adjuster take?

Select the answer:Select the answer

1 correct answer

Edit the check and change the amount, then submit it for processing.

Ask the bank to hold the check and create a new check for the correct amount.

Stop the check and create a new check for the correct amount.

Void the check and create a new check for the correct amount.

Quiz

Question 5/105/10

Succeed Insurance handles a small volume of asbestos claims in their legacy system. These claims
can remain open for many years to cover medical costs to claimants due to illnesses caused by
exposure to asbestos in the workplace.
Succeed has the following requirements for paying these claims with the New Check Wizard:
. No indemnity (claim cost) payments can be made until a medical assessment of the claimant is
completed.
. Expense payments can be made to cover Succeed's costs to process the claim.
Which feature in the base product can be extended to support both of these requirements?

Select the answer:Select the answer

1 correct answer

Authority Limits

Transaction approval rules

Financial holds

Claim Maturity Level - Ability to pay

Quiz

Question 6/106/10

Which workflow will kick in if the claim assignment is handled via "Default Group Claim Assignment
Rule" with available matching?

Select the answer:Select the answer

1 correct answer

Claim gets assigned to a user based on expertise and workload.

Claim gets assigned to an appropriate Group based on geography and LOB.

Claim gets assigned to a Supervisor to determine next step.

Claim goes to the "Root Group" for manual assignment.

Quiz

Question 7/107/10

When capturing information about a damaged vehicle, Succeed Insurance requires that the total
distance driven (miles/km) for the vehicle be captured as well. What is the best practice for a
Business Analyst (BA) to determine if ClaimCenter already has a field to capture distance driven?

Select the answer:Select the answer

1 correct answer

Check the full view of the Data Dictionary to see if a relevant field exists on the Vehicle entity.

Review the Guidewire ClaimCenter Application Guide for information on creating a vehicle incident.

Start Guidewire Studio, search for a Vehicle Incident screen and review it for a relevant field.

Quiz

Question 8/108/10

Whenever the Total Loss Calculator determines that a vehicle is a total loss, Succeed Insurance wants
to create a custom history event with the exposure name and total loss score.
Certification Exam ClaimCenter-Business-Analysts: Guidewire ClaimCenter Business Analyst Exam (Mammoth Proctored Version) Guidewire Guidewire-ClaimCenter-Business-Analysts 1-2263413044

Certification Exam ClaimCenter-Business-Analysts: Guidewire ClaimCenter Business Analyst Exam (Mammoth Proctored Version) Guidewire Guidewire-ClaimCenter-Business-Analysts 1-2263413044

Which step in the claim setup process flow must be completed before the history event can be
created?

Select the answer:Select the answer

1 correct answer

Add a new step after the Vehicle Incident step to create the history event.

Add a new step before the Total Loss Calculator to create the history event.

Add a new step after the Total Loss Calculator to create the history event.

Add a new step before the Vehicle Incident step to create the history event.

250 to 350 words From Exact Extract of Guidewire ClaimCenter Business Analyst documentation:
In Guidewire ClaimCenter workflow analysis and configuration, defining the correct sequence of
operations is critically dependent on Data Availability and Data Dependency.
The specific requirement here dictates that the custom history event must capture the Total Loss
Score. In the context of the ClaimCenter object model and process flow, the Total Loss Score is an
output value generated specifically by the Total Loss Calculator engine. Before this calculator runs,
the score attribute is effectively null or non-existent.
Therefore, to satisfy the business requirement, the step that writes the history event must be placed
after the step that generates the data it needs to record.
Process Logic: If the Business Analyst were to place the history event creation step before the Total
Loss Calculator (Option B) or before the Vehicle Incident (Option D), the system would attempt to
write a record containing a score that has not yet been calculated. This would result in either a
system error or a history event with a blank/zero value, failing to meet the business requirement.
Dependency Chain: The workflow dependency is: Vehicle Data Entry -> Total Loss Calculation -> Score
Generation -> History Event Creation.
Implementation Note: In a typical Guidewire implementation, this logic is often handled via "Event
Fired" rules or specific "Exit Points" in the workflow. The system waits for the confirmation that the
Total Loss calculation service has successfully returned a result. Once that transaction is committed
and the score is persisted on the Vehicle or Exposure entity, the subsequent rule to generate the
History Event can trigger successfully.
Consequently, Option C is the only viable placement in the process flow. It ensures that the
prerequisite action (calculation) is complete and the required data payload (the score) is available for
the subsequent action (logging the history event).

Right Answer: C

Quiz

Question 9/109/10

Succeed Insurance has a requirement to add a new high-risk indicator to the Claim Status screen for
property claims that have a lien on the property. A new icon will be added to the configuration to
provide a visual indicator making it easier for Adjusters and other ClaimCenter users to determine
that a claim has a lien.
Which two common areas of the user interface (UI) can display the new lien icon? (Choose two.)

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Screen Area

Sidebar

Workspace

Info Bar

Tab Bar

Quiz

Question 10/1010/10

Succeed Insurance had an embarrassing event last month that had potential legal ramifications. One
of their Customer Service Representatives (CSR) shared details of a celebrity's personal auto claim on
social medi
a. Fortunately for Succeed, the celebrity decided not to pursue legal actions as long as Succeed
agreed to resolve the potential for future occurrences within the next 30 days.
Succeed executives immediately reacted to the situation by establishing new guidelines regarding
claim security. The Business Analyst (BA) assigned to the project researched ClaimCenter base
product capabilities and held several requirements gathering sessions designed to document their
strategy. The new requirements indicate that only authorized users should be looking at celebrity
claims.
Which two features should be used to meet the new requirements? (Choose two.)

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Specify the claim security types

Assign authority profiles to authorized users

Hide secure claim information fields

Create a rule that tracks who has viewed secure claims

Create an access profile for each claim security level

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