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Guide for HP2-H65: Selling HP Personal Systems Services 2018

Quiz HP2-H65: Selling HP Personal Systems Services 2018

Updated on 2026/09/06

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Guide for HP2-H65: Selling HP Personal Systems Services 2018

Updated on 2026/09/06

Randomized | 10 Questions per Test | 20 Minutes | 70% to pass

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Question: / 10

4.9

Quiz

Question 1/101/10

Which types of HP Services contracts are available to your customers? (Select two.)

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Adjustable

Transactional

Standard

Durational

Custom

Quiz

Question 2/102/10

Which two business initiatives indicate that a potential customer is ready for a conversation about
Deploy? (Select two.)

Select multiple answer: (Choose 2)Select the answer

2 correct answers

They need to increase security for sensitive data.

They need IT resources focused on innovation.

They need to get reports about their IT performance environment.

They need to shift the IT focus/time from deployment tasks to core business activities.

They need to standardize IT implementations (global/multi-national, multi-location).

The correct answers are A and B.
Why A is correct:
They need to increase security for sensitive data.
This is a strong business driver for a Deploy conversation because deploying secure systems, controls, and processes is often part of protecting sensitive information. If a customer is concerned about security, they are likely looking for a solution that can be deployed in a way that reduces risk and strengthens protection.
Why B is correct:
They need IT resources focused on innovation.
This indicates the customer wants to free up IT from routine or repetitive work so the team can spend more time on strategic, innovative initiatives. Deploy-related solutions are often positioned to reduce operational burden and help IT shift effort toward higher-value work.
Why C is not correct:
They need to get reports about their IT performance environment.
This is more aligned with monitoring, analytics, or management capabilities rather than a clear signal that they are ready to discuss Deploy. Reporting needs usually point to visibility or assessment rather than deployment readiness.
Why D is not correct:
They need to shift the IT focus/time from deployment tasks to core business activities.
Although this sounds related to deployment efficiency, it is broader and more about operational optimization. The question asks for business initiatives that indicate readiness for a conversation about Deploy, and this option is less direct than A and B.
Why E is not correct:
They need to standardize IT implementations (global/multi-national, multi-location).
This may relate to deployment consistency, but it is more of an implementation requirement than a business initiative signaling readiness for a Deploy conversation. It does not as clearly reflect a business priority as security and innovation.
Summary:
The strongest indicators that a customer is ready to discuss Deploy are:
A. Improving security for sensitive data
B. Freeing IT resources to focus on innovation
If you want, I can also explain how to identify these kinds of “readiness” clues in similar exam questions.

Right Answer: A, B

Quiz

Question 3/103/10

A customer states that the standard base warranty is sufficient. How should you respond?

Select the answer:Select the answer

1 correct answer

The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.

With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?

The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.

Quiz

Question 4/104/10

What protects the customer against manufacturing defects, but has limited support coverage, service
level, and duration, and the customer has no option for the repair SLA and method?

Select the answer:Select the answer

1 correct answer

Defective Media Retention

HP base warranty

HP Services offerings within the Deploy stage

Offsite Repair

Quiz

Question 5/105/10

Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is
busy with several IT infrastructure projects. Which services would you offer this customer to deploy
and ensure devices are ready on their employees' first day?

Select the answer:Select the answer

1 correct answer

Configuration and Installation Services

Data Migration Services

Priority Services and Configuration Services

Next Business Day Onsite

Quiz

Question 6/106/10

Which HP Services benefits should you share with a customer who insists that they can repair devices
themselves? (Select three.)

Select multiple answer: (Choose 3)Select the answer

3 correct answers

HP Services removes the burden on your IT team so they can focus on the core business tasks.

HP Services allows you to avoid unexpected costs after the base warranty expires.

HP products are less likely to need repairs if HP professionals are monitoring them.

Replacement of HP products costs less if customers only use HP devices.

HP Services makes it so you do not have to worry about access to spare parts.

The correct answers are B, D, and E.
Here is why:
B. HP Services allows you to avoid unexpected costs after the base warranty expires.
This is a valid benefit because service contracts can help customers control repair and support costs beyond the standard warranty period. Instead of facing unplanned expenses when something breaks later, they can budget more predictably.
D. Replacement of HP products costs less if customers only use HP devices.
This is the best match among the choices because HP Services are often positioned around protecting the customer’s investment in HP hardware and reducing total cost of ownership. If a customer standardizes on HP devices, service and support are simpler and can be more cost-effective than dealing with multiple vendors and parts sources.
E. HP Services makes it so you do not have to worry about access to spare parts.
This is a key advantage of HP Services. Customers who repair devices themselves may struggle with finding the right parts quickly. HP Services helps ensure access to genuine parts and professional support, reducing downtime and the hassle of sourcing components.
Why the other options are not correct:
A. HP Services removes the burden on your IT team so they can focus on the core business tasks.
This is a reasonable general benefit of managed services, but it is not the best answer for a customer who believes they can repair devices themselves. The question is specifically about repair-related value, and this option is more about IT workload than repair support.
C. HP products are less likely to need repairs if HP professionals are monitoring them.
This is not a reliable or standard benefit of HP Services as stated. Monitoring may help detect issues earlier, but it does not mean the products are less likely to need repairs simply because HP professionals are involved.
In summary:
If a customer thinks they can handle repairs on their own, the most persuasive HP Services benefits are:
- predictable costs after warranty ends,
- lower overall replacement/support cost with standardized HP devices,
- and no need to worry about finding spare parts.

Right Answer: B, D, E

Quiz

Question 7/107/10

Which two discovery questions would help you decide if a potential customer is ready for a
conversation about the Configure services? (Select two.)

Select multiple answer: (Choose 2)Select the answer

2 correct answers

What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?

How do your employees currently migrate their data?

Do you have employees who travel frequently?

How do you make changes to BIOS settings for the new PCs that arrive at your site?

How do you manage the complexity of dealing with your devices, network, and software Issues?

Quiz

Question 8/108/10

Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
• Meeting environmental policies when disposing of the aging PCs
• Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

Select the answer:Select the answer

1 correct answer

Installation services + Labeling and Tagging + Data and Device Security

Next Business Day onsite + Labeling and Tagging

Deinstallation + Image load + Installation services

Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security

The correct answer is D. Deinstallation, Sanitization, and Recycling + Labeling and Tagging + Data and Device Security
Why D is correct
The customer has two clear needs:
1. Dispose of old PCs in an environmentally responsible way
2. Protect the new PCs from theft and keep sensitive data secure
D addresses both requirements directly:
- Deinstallation, Sanitization, and Recycling
- This supports proper removal and environmentally responsible disposal of the aging PCs.
- Sanitization ensures old data is securely erased before the devices are reused, resold, or recycled.
- Recycling helps meet environmental policies and disposal regulations.
- Labeling and Tagging
- Helps track assets throughout deployment and after deployment.
- Makes it easier to identify devices, manage inventory, and reduce the chance of theft or loss.
- Data and Device Security
- Protects sensitive information on the new PCs.
- Supports physical and logical security controls to reduce theft risk and data exposure.
Why the other options are not correct
A. Installation services + Labeling and Tagging + Data and Device Security
- This helps with deploying and securing the new PCs.
- However, it does not address the environmentally responsible disposal of the old PCs.
B. Next Business Day onsite + Labeling and Tagging
- This is mainly a support and logistics option.
- It does not cover secure disposal of aging PCs or data/device protection sufficiently.
C. Deinstallation + Image load + Installation services
- This supports removal and setup of PCs.
- But it does not include sanitization, recycling, or security protections.
- It fails to fully meet both major concerns.
Summary
D is the best choice because it covers:
- Safe and compliant disposal of old PCs
- Secure handling of data through sanitization
- Asset tracking through labeling and tagging
- Protection of new PCs and sensitive data through device security
If you want, I can also explain how to quickly eliminate the wrong answers on this type of question.

Right Answer: D

Quiz

Question 9/109/10

In addition to using your company's price list, which tool should you use as a reference to get pricing
information when no special discount is requested?

Select the answer:Select the answer

1 correct answer

HP Care Pack Central

HP Sales Central

HP Support Center

HP Channel Services Network

Quiz

Question 10/1010/10

What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)

Select multiple answer: (Choose 3)Select the answer

3 correct answers

place an order to purchase an existing quote

offer installment payment terms based on customer requirements

track registered services

receive notifications of your customer's service renewal

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Quiz name:HP2-H65: Selling HP Personal Systems Services 2018
Total number of questions:35
Number of questions for the test:50
Pass score:80%

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