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Guide for HP2-I57: HP Selling HP Lifecycle Services for Workforce Computing 2025

Quiz HP2-I57: HP Selling HP Lifecycle Services for Workforce Computing 2025

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/ 10

Quiz

1/10
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?
Select the answer
1 correct answer
A.
Sol: HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
B.
Sol: HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
C.
Sol: HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
D.
Sol: OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices

Quiz

2/10
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is
critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support
journey to ensure that HP Premium+ Support is activated and customer's devices are covered
according to the term of the HP Premium+ Support? (Select two.)
Select the answer
2 correct answers
A.
Sol: The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
B.
Sol: The partner must install the HP software on all HP and non-HP customer devices.
C.
Sol: The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
D.
Sol: The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

Quiz

3/10
Match the HP Active Care journey with the responsive party for each required action.
Certification Exam HP2-I57: HP Selling HP Lifecycle Services for Workforce Computing 2025 HP HP-HP2-I57 2-2397612864
Select the answer
1 correct answer
Certification Exam HP2-I57: HP Selling HP Lifecycle Services for Workforce Computing 2025 HP HP-HP2-I57 1-3479701741

Here is the correct matching of the HP Active Care journey actions with the responsible parties:
Register the HP Active Care Care Pack to the customer
Responsible Party: Partner
Setup/Configure PC and Download Software
Responsible Party: Customer (with support and guidance from the partner)
Enroll Device
Responsible Party: Customer (with support and guidance from the partner)
Device Monitored
Responsible Party: HP Software (enables service on each device)
Incidents Logged
Responsible Party: Customer (with support and guidance from the partner)
Case Creation
Responsible Party: HP
Device Repair by HP
Responsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle
of the HP Active Care journey, including device enrollment, monitoring, and support tasks

Quiz

4/10
DRAG DROP

Certification Exam HP2-I57: HP Selling HP Lifecycle Services for Workforce Computing 2025 HP HP-HP2-I57 3-2724593116
Select the answer
1 correct answer
Certification Exam HP2-I57: HP Selling HP Lifecycle Services for Workforce Computing 2025 HP HP-HP2-I57 4-1838895377

Here is the correct matching of the HP Hardware Support Services Care Pack with the service it
provides:
HP Essential Support
Service it provides: Includes Pick-Up and Return and HP Care
HP Premium Support
Service it provides: Technician dispatched to business or home office for repairs with next business
day response or adjusted coverage service windows to fit your customers’ needs
HP Premium+ Support
Service it provides: HP’s fastest device support service, providing reliable response and resolution to
hardware issues before they affect employee productivity
These support levels offer different tiers of service to meet various customer needs, ranging from
basic hardware support to premium services with faster response times and comprehensive
coverage

Quiz

5/10
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the
existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
Select the answer
1 correct answer
A.
Sol: Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
B.
Sol: Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
C.
Sol: Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
D.
Sol: Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

Quiz

6/10
Which coverage does HP Post Warranty Support Service provide?
Select the answer
1 correct answer
A.
Sol: Access to Level 2 help desk technicians
B.
Sol: No-cost device repairs made with certified HP parts
C.
Sol: Additional 12 months of support based on the product's base warranty or selected Support Service package
D.
Sol: Extension beyond 12 months if needed

Quiz

7/10
Where can you find additional information about HP Services?
Select the answer
1 correct answer
A.
Sol: HP Partner Portal
B.
Sol: HP Workforce Central
C.
Sol: HP AssetHub
D.
Sol: HP Workpath

Quiz

8/10
It is important that HP partners act as strategic advisors to customers. By asking, and then providing
a solution, partners better understand customer needs and customers feel their needs are
being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
Select the answer
3 correct answers
A.
Sol: Identifying things your customer's employees say they're missing in their IT support today
B.
Sol: Actively listening and taking notes
C.
Sol: Assuming all customers need the same set of blueprints to get them where they need to go
D.
Sol: Focusing only on asking questions related to services solutions since hardware is separate
E.
Sol: Asking leading questions to understand your customers' pain points

Quiz

9/10
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
Select the answer
3 correct answers
A.
Sol: End users cannot snooze the alerts.
B.
Sol: If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
C.
Sol: HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
D.
Sol: Only non-hybrid employees can receive end user alerts directly on their device.
E.
Sol: When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.

Quiz

10/10
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select
three.)
It extends customers' device life while enhancing performance & productivity.
Select the answer
3 correct answers
A.
Sol: HP Device Life Extension can be sold as a stand-alone service.
B.
Sol: HP Device Life Extension supports sustainability RFP requests.
C.
Sol: HP Device Life Extension always comes with Accidental Damage Protection.
D.
Sol: HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
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  • Quiz name:HP2-I57: HP Selling HP Lifecycle Services for Workforce Computing 2025
  • Total number of questions:24
  • Number of questions for the test:50
  • Pass score:80%

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