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Guide for ITIL-4-Foundation: PeopleCert ITIL 4 Foundation

Quiz ITIL-4-Foundation: PeopleCert ITIL 4 Foundation

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/ 10

Quiz

1/10
Which statement about the ‘four Ps’ of service design is CORRECT?
Select the answer
1 correct answer
A.
Processes refers to skill and training
B.
Partners refers to suppliers and vendors
C.
People refers to technology and tools
D.
Products refers to producers and metrics

Quiz

2/10
Which ITIL guiding principle recommends using existing services, processes and tools when
improving services?
Select the answer
1 correct answer
A.
Progress iteratively with feedback
B.
Keep is simple and practical
C.
Start where you are
D.
Focus on value

Quiz

3/10
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Select the answer
1 correct answer
A.
Service configuration management
B.
Problem management
C.
Service level management
D.
Change control

Quiz

4/10
When should a full risk assessment and authorization be carried out for a standard change?
Select the answer
1 correct answer
A.
Each time the standard change is implemented
B.
When the procedure for the standard change is created
C.
At least once a year
D.
When an emergency change is requested

Quiz

5/10
Which statement about emergency changes is CORRECT?
Select the answer
1 correct answer
A.
The testing of emergency can be eliminated in order to implement the change quickly
B.
The assessment and authorization of emergency changes is expedited to ensure they can be
implemented
quickly
C.
Emergency changes should be authorized and implemented as service requests
D.
Emergency changes must be fully documented before authorization and implementation

Quiz

6/10
Which practice coordinates the classification, ownership and communication of service requests and
incidents?
Select the answer
1 correct answer
A.
Supplier management
B.
Service desk
C.
Problem management
D.
Relationship management

Quiz

7/10
What is warranty?
Select the answer
1 correct answer
A.
Assurance that a product or service will meet agreed requirements
B.
The amount of money spent on a specific activity or resource
C.
The functionality offered by a product or service to meet a particular need
D.
The perceived benefits, usefulness and importance of something

Quiz

8/10
Which is part of service provision?
Select the answer
1 correct answer
A.
The management of resources configured to deliver the service
B.
The management of resources needed to consume the service
C.
The grouping of one or more services based on one or more products
D.
The joint activities performed to ensure continual value co-creation

Quiz

9/10
Which statement about a ‘continual improvement register’ is CORRECT?
Select the answer
1 correct answer
A.
It should be managed at the senior level of the organization
B.
It should be used to capture user demand
C.
There should only be one for the whole organization
D.
It should be re-prioritized as ideas are documented

Quiz

10/10
What are ’engage’, ‘plan’ and ‘improve’ examples of?
Select the answer
1 correct answer
A.
Service value chain activities
B.
Service level management
C.
Service value chain inputs
D.
Change control
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  • Quiz name:ITIL-4-Foundation: PeopleCert ITIL 4 Foundation
  • Total number of questions:428
  • Number of questions for the test:50
  • Pass score:80%

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