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Guide for ITIL-4-Practitioner-Release-Management: ITIL 4 Practitioner: Release Management

Quiz ITIL-4-Practitioner-Release-Management: ITIL 4 Practitioner: Release Management

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/ 10

Quiz

1/10
[RM 1: The purpose of the practice]
A new release manager wants to explain to the organization’s service consumers the purpose of a new
release management practice. What should the release manager say to the service consumers to help
them realize the value of release management?
Select the answer
1 correct answer
A.
The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
B.
The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
C.
The release management practice will ensure the quick use of improved services after new service features have been made available.
D.
The release management practice will ensure that new service features are available to users to mitigate the service provider’s risks.

Quiz

2/10
[RM 1: The purpose of the practice]
A release manager has noticed that the organization has many standardized services provided to
international organizations. Which aspect of release management will this situation directly affect?
Select the answer
1 correct answer
A.
The release plans
B.
Continuous integration
C.
Continuous delivery
D.
The release models

Quiz

3/10
[RM 1: The purpose of the practice]
An organization invested in the development and adoption of a common approach to release management.
Which metric will help the organization to understand if this initiative has been successful?
Select the answer
1 correct answer
A.
Alignment of release management procedures between the organization and its suppliers
B.
The percentage of releases that do not result in incidents
C.
The satisfaction rating given by service consumers of individual releases
D.
The number of releases that were implemented after the target implementation date

Quiz

4/10
[RM 2: The processes of the practice]
What is a description of a release?
Select the answer
1 correct answer
A.
A set of new service features that will benefit users
B.
The repeated building and testing of code leading to deployment
C.
All updated service versions that are mandatory for users
D.
The guidelines for collating two or more changes

Quiz

5/10
[RM 4: How information and technology enable the practice]
A release manager has decided on a policy of not allowing users to choose to accept software updates.
What is this an example of?
Select the answer
1 correct answer
A.
A ‘pull’ approach
B.
A ‘push’ approach
C.
Continuous delivery
D.
Continuous integration

Quiz

6/10
[RM 2: The processes of the practice]
Which is a key input to the release planning and coordination process?
Select the answer
1 correct answer
A.
Documented findings on the success of a release
B.
Updates to the continual improvement register
C.
Details about the users who will be affected
D.
Notifications to stakeholders about the release status

Quiz

7/10
[RM 2: The processes of the practice]
A service owner is initiating the release planning and coordination process for a complex project. What is
an example of the FIRST activity that the service owner should undertake in this instance?
Select the answer
1 correct answer
A.
Test the service components and take remedial action as necessary
B.
Ensure that the release procedures are appropriate for the particular release under consideration
C.
Select a release model that fits with the types of changes to be included in the release
D.
Check that an automated notification has been sent to stakeholders

Quiz

8/10
[RM 2: The processes of the practice]
Which activity of the ‘release model development and improvement’ process is used to standardize the
preparation of release instances?
Select the answer
1 correct answer
A.
Release management approach review and development
B.
Release model review and development
C.
Product architecture and service relationship analysis
D.
Release execution

Quiz

9/10
[RM 4: How information and technology enable the practice]
During a value stream walk of the incident resolution value stream, an organization has realized that some
incidents take longer to resolve because installation of overdue software updates is required.
What should the organization do to improve the incident resolution times?
Select the answer
1 correct answer
A.
Include release of the required updates in the incident resolution activities
B.
Ensure that required updates are enforced as part of the ongoing operations and maintenance
C.
Include release of the required updates in the request fulfilment activities
D.
Ensure that required updates are included in the release of the new services

Quiz

10/10
[RM 4: How information and technology enable the practice]
A service provider is receiving poor feedback from customers about releases of updates to a software
product. A review has shown that releases are often delayed or have to be repeated due to a lack of
information about their impact on business processes and on other IT systems. The service provider is
reviewing the value streams involving the software releases. Which step of the value stream analysis
should the service provider use to understand the required information and dependencies?
Select the answer
1 correct answer
A.
Creating a ‘to be’ value stream map
B.
Reflecting on the ‘as is’ value stream map
C.
Identifying the scope of the value stream analysis
D.
Identifying the workflow steps
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  • Quiz name:ITIL-4-Practitioner-Release-Management: ITIL 4 Practitioner: Release Management
  • Total number of questions:140
  • Number of questions for the test:50
  • Pass score:80%

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