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Guide for ITIL Foundation Certification - IT Service Management

Quiz ITIL Foundation Certification - IT Service Management

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/ 10

Quiz

1/10
Argument3
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
Select the answer
1 correct answer
A.
Categorization
B.
Detection
C.
Prioritization
D.
Escalation

Quiz

2/10
Argument1
What term describes assurance that a product or service will meet its agreed requirements?
Select the answer
1 correct answer
A.
Underpinning contract
B.
Warranty
C.
Service level agreement
D.
Utility

Quiz

3/10
Argument3
Which one of the following do major incidents require?
Select the answer
1 correct answer
A.
Separate procedures
B.
Less urgency
C.
Longer timescales
D.
Less documentation

Quiz

4/10
Argument1
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
Select the answer
1 correct answer
A.
Service operation
B.
Service transition
C.
Continual service improvement
D.
Service strategy

Quiz

5/10
Argument4
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Select the answer
1 correct answer
A.
The process practitioner
B.
The process owner
C.
The service owner
D.
The process manager

Quiz

6/10
Argument0
What BEST describes the value of service operation to the business?
Select the answer
1 correct answer
A.
It supports the creation of a portfolio of quantified services
B.
It ensures IT services are continuously aligned to business requirements
C.
It defines the control of service assets and configurations
D.
It reduces the duration and frequency of service outages

Quiz

7/10
Argument2
With which process is problem management likely to share categorization and impact coding systems?
Select the answer
1 correct answer
A.
Incident management
B.
Service asset and configuration management
C.
Capacity management
D.
IT service continuity management

Quiz

8/10
Argument3
Which one of the following statements about incident reporting and logging is CORRECT?
Select the answer
1 correct answer
A.
Incidents can only be reported by users
B.
Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
C.
All calls to the service desk must be logged as incidents
D.
Incidents reported by technical staff must also be logged as problems

Quiz

9/10
Argument4
Which one of the following is NOT a characteristic of a process?
Select the answer
1 correct answer
A.
It is measurable
B.
It delivers specific results
C.
It responds to specific events
D.
It structures an organization

Quiz

10/10
Argument0
Which process is responsible for sourcing and delivering components of requested standard services?
Select the answer
1 correct answer
A.
Request fulfilment
B.
Service portfolio management
C.
Service desk
D.
IT finance
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Info quiz:

  • Quiz name:ITIL Foundation Certification - IT Service Management
  • Total number of questions:323
  • Number of questions for the test:50
  • Pass score:80%

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