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Guide for ITIL 4 Foundation

Quiz ITIL 4 Foundation

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Quiz

1/10
Key Concepts of Service Management
Which statement best defines service management in the context of ITIL?
Select the answer
1 correct answer
A.
It focuses only on IT assets and their management.
B.
It is a set of specialized organizational capabilities to provide value to customers.
C.
It is a process for standardizing IT procurement.
D.
It is solely about reducing IT costs.

Quiz

2/10
Service Management Practices
Which of the following is a key benefit of implementing effective service management practices in an organization?
Select the answer
1 correct answer
A.
Improved alignment of IT services with business needs
B.
Reduced operational efficiency due to rigid processes
C.
Increased business risks through ad hoc processes
D.
Delayed response times to incidents

Quiz

3/10
The ITIL Service Lifecycle
Which stage of the ITIL Service Lifecycle is primarily responsible for delivering and supporting the services on a day-to-day basis?
Select the answer
1 correct answer
A.
Service Design
B.
Service Operation
C.
Service Transition
D.
Service Strategy

Quiz

4/10
The Four Dimensions of Service Management
Which of the following is NOT one of the Four Dimensions of Service Management as defined in ITIL 4?
Select the answer
1 correct answer
A.
Organizations and People
B.
Information and Technology
C.
Suppliers and Contract
D.
Value Streams and Processes

Quiz

5/10
Service Value System
Which component of the ITIL 4 Service Value System acts as the operating model that outlines key activities to convert demand into value?
Select the answer
1 correct answer
A.
Guiding Principles
B.
Service Value Chain
C.
Continual Improvement
D.
Governance

Quiz

6/10
Continual Improvement
What is the primary purpose of continual improvement in ITIL?
Select the answer
1 correct answer
A.
To align IT services with the changing business environment
B.
To significantly reduce costs
C.
To eliminate the need for training
D.
To remove all operational risk

Quiz

7/10
ITIL Guiding Principles
Which ITIL Guiding Principle advises that organizations should build on what already exists rather than starting over?
Select the answer
1 correct answer
A.
Start where you are
B.
Focus on value
C.
Optimize and automate
D.
Think and work holistically

Quiz

8/10
Service Relationships
What is a service relationship in ITIL v4?
Select the answer
1 correct answer
A.
A service relationship is the connection between the service provider and the service consumer, which facilitates co-creation of value through active collaboration.
B.
It is simply a contractual agreement between two parties with no active engagement.
C.
It refers to the internal processes within the service provider's organization without external interaction.
D.
It is a one-way communication channel exclusively delivering services from provider to consumer.

Quiz

9/10
Value Co-creation
What does value co-creation primarily emphasize in ITIL v4?
Select the answer
1 correct answer
A.
Being a one-sided provider of services
B.
A transactional relationship between provider and consumer
C.
A collaborative partnership to jointly create value
D.
Opting for static service delivery

Quiz

10/10
Governance
What governance practice ensures risk prioritization?
Select the answer
1 correct answer
A.
Risk categorization
B.
Ad hoc reviews
C.
Limited oversight
D.
Unclear goals
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  • Quiz name:ITIL 4 Foundation
  • Total number of questions:555
  • Number of questions for the test:50
  • Pass score:80%

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