Quiz Microsoft Dynamics 365 for Finance and Operations, Supply Chain Management Exam

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.

Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements,
if the case study has an All Information tab. note that the information displayed is identical to the
information displayed on the subsequent tabs. When you ate ready to answer a question, click the
Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape
which sell globally-sourced products including unique or hand-crafted items such as performs and
ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team
identifies opportunities and negotiates with shops by using a quoting process. The products may or
may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Tap the image to zoom
Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management
There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an
additional warehouse in California which receives imported goods from container ships. When goods
are received in California, the goods are transferred to Nevada for distribution. No orders are shipped
directly from California.
Sales
The company has two teams of sal« representatives East and West. Each team has one
representative for each of the following categories of goods; perfumes, ceramicware ano ail other
goods. Sales representatives are paid commissions based on sales Commissions must be paid based
on the home office location for customers. For example, commission for a customer that is
headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to
see metrics define the companies that the sales representatives are targeting, where there is
potential to do business, and where quotes are being generated. Customer records must not be
created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping
locations in the following regions. United States, Austria. and Japan. Sales must only be made to the
US and Japan due to product ingredients. Automated checks must be put into place so that users do
not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether
the products contain lead The company labels and markets ceramicware as Lead Free or Not for food
use Perfumes may contain restricted ingredients that cannot be sold to customers in the European
Union. The company performs testing on perfumes and has processes to ensure that perfumes
containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing
testing must be automated. There must be tolerances setup that define the acceptable amount of
lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be
able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end
reporting
Inventory close must lie run at the end of each month. A report must be provided to the finance
team that includes the physical quantities and inventory value for items, with totals at the bottom.
The warehouse team needs a similar report but does not want the inventory value included. During
inventory close, some items cannot be fully costed because the issue cannot be settled against the
receipt. The finance team must know which items were excluded.
Other inventory requirements
• Inventory must be reserved against physical inventory.
• Items must be grouped so that the inventory costing can posted to the ledger by using the
following groups: perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be
grouped by these three categories, even the transactions from all categories posts to the same
ledger accounts.
• Wide World Importers plans to import a specific type of pottery from a local company in Mexico
that handmakes the goods. The pottery must be available in orange of red colors. The cost is the
same regardless of the color selection.
• A new line of perfumes is being introduced. The procurement team must be able to identify which
perfumes are men s or women's fragrances, and must be able to further categorize perfumes as
Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
• You must set up a structure of products for classifying each item for purchase, sales and reporting
analysis
Issue
Customer service representatives report that some inventory shows as ordered reserved when the
ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place
a special rush order for the item. This will result in a significantly increased cost from the supplier.
The finance team does not want to have this special order affected the FIFO tiers.