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Guide for Oracle Field Service 2021 Implementation Essentials

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Quiz

1/10
A technician has been assigned a scheduled activity that he or she needs to perform later in the day.
Their company has a policy that their technicians perform some advance testing as an administrative
task prior to the activity.
Which option would enable them to account for their time performing these tasks?
Select the answer
1 correct answer
A.
selecting "Prework" from within the activity In OFSC Mobility
B.
adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility
C.
creating a "start-after" link template between the preliminary work and the scheduled work
D.
creating a "start-before" link template between the preliminary work and the scheduled work

Quiz

2/10
Which two default attributes serve as stand-alone keys for work zones?
Select the answer
2 correct answers
A.
Service Code
B.
Completion Code
C.
Fault code
D.
Zip code
E.
Travel area
F.
City

Quiz

3/10
A customer wants to configure the OFSC GUI to show when a resource has not activated their route
by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?
Select the answer
2 correct answers
A.
Configuring a message scenario using the launch condition "Route is not activated" will also
enable the Alert Setting "Route has not been started x minutes after the start time of resource work
day".
B.
The Alert Setting "Route has not been started x minutes after the start time of resource work day"
should be configured for 1 minute(s).
C.
The Alert Setting "Route has not been started x minutes after the start time of resource work day"
should be configured for 0 minute(s).
D.
The configuration related to email notification must be performed in the Message Scenarios.

Quiz

4/10
A utility company sees several "New Connect" activities being dropped into the routing bucket
during the day.
They want "Meter Read" activities to be removed from the technician's route so that the "New





Connect" activities can be assigned if the technician qualifies for the activity
They enabled reoptimization in their route plan and created a reoptimization filter targeting the
"Meter Read" activities.

What additional settings are required in the route plan to meet the desired behavior?
Select the answer
1 correct answer
A.
Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an
activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an
activity for "New Connect" in activities in the routing bucket to "Low".
B.
Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for
"Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for
"New Connect" in activities in the routing bucket to "Normal".
C.
Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an
act or "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an
activity for "New Connect" in activities in the routing bucket to "High".
D.
Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an
activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning
an / for "New Connect" in activities in the routing bucket to "Normal”.

Quiz

5/10
A customer has found that there are some instances where their technicians have recorded either
exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the
status to "complete") activity durations.

Given the importance of accurate data in a time-based self-learning system, which two constraints
are in place and can be modified to ensure that outlier circumstances such as these do not affect





future activity duration estimations?
Select the answer
2 correct answers
A.
"Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
B.
"Personalize the estimation of activity duration" and "Initial ratio of activity duration"
C.
"Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to
calculate duration"
D.
"Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Quiz

6/10
Your customer does not want to manage work zone assignments for each individual technician
resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?
Select the answer
2 correct answers
A.
Assign all work zones at the parent level in the Resource Tree.
B.
Create a single work zone with no work zone keys and assign it to all resources
C.
Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.
D.
Deselect "work zone support" in the routing plan configuration screen for all routing plans.
E.
Create a single work zone group, with all zones included in the group, and assign it to the highest
level in the resource tree.

Quiz

7/10
You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity
An installation activity with no SLA is assigned to a resource for tomorrow.

Which two statements are correct regarding how activities in Jeopardy will be displayed for this
configuration?
Select the answer
2 correct answers
A.
A jeopardy warning will be displayed on Time/List/Map Views only.
B.
A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00
tomorrow.
C.
A jeopardy warning will be displayed on the Resource Tree only
D.
A jeopardy warning will be displayed if this activity has not started and finished between 06:00
and 09:00 tomorrow.
E.
A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00
tomorrow.
F.
A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.

Quiz

8/10
A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:

Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25

For activities that require expert technicians, there is already an "Installation" work skill in place to
identify those high visibility activities and enforce that assignment rule.

However, another segment of mid-tier installation activities must be assigned to technicians that are
at least novices, but even better if they are considered fully qualified.

Which configuration satisfies the requirement of assigning those mid-tier installation activities?
Select the answer
1 correct answer
A.
Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a
Preferable level of 50
B.
Modify the existing Installation work skill's conditions, setting the Required level to 25, the
Preferable level to 50 and creating an additional condition to identify high visibility activities
C.
Modify the existing Installation work skill's conditions, setting the Required level to 50, the
Preferable level to 25 and creating an additional condition to identify high visibility activities
D.
Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a
Preferable level of 25.

Quiz

9/10
Which two are correct statements regarding Daily Extract file data configuration?
Select the answer
2 correct answers
A.
Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
B.
Customized data sets can be created for individual instances of OFSC.
C.
Data from a single data set can be configured to be extracted in any number of Daily Extract files
D.
All data sets can be configured to include custom properties and fields.
E.
Daily Extract files cannot be set up to extract data from multiple data sets

Quiz

10/10
A customer wants to integrate OFSC with their existing DBaaS instance.

Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly
into DBaaS?
Select the answer
1 correct answer
A.
Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set
entities specifying 'once daily' as the data transfer option, then add fields to the entities.
B.
Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set
entities specifying 'real-time' as the data transfer option, then add fields to the entities.
C.
Create an outbound integration channel for DBaaS, select the data set entities specifying 'once
daily' as the data transfer option, then add fields to the entities.
D.
Create an outbound integration channel for DBaaS, select the data set entities specifying
'realtime' as the data transfer option, then add fields to the entities.
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  • Quiz name:Oracle Field Service 2021 Implementation Essentials
  • Total number of questions:132
  • Number of questions for the test:50
  • Pass score:80%

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