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Quiz

1/10
Which KPI in the Opportunity to Quote OMBP is essential for gauging the speed and effectiveness of
the quoting process?
Select the answer
1 correct answer
A.
Quote Volume metric for measuring the number of quotes generated.
B.
Average Time to Quote Acceptance metric for evaluating the duration between quote delivery and customer acceptance.
C.
Win Rate metric for measuring the percentage of quotes resulting in closed deals.
D.
Average Deal Size metric for analyzing the monetary value of closed deals.

Quiz

2/10
Which approach helps measure the success of the Knowledge Gap to Solution OMBP in Oracle Cloud
Fusion CX Service?
Select the answer
1 correct answer
A.
Analyzing average case resolution time, knowledge article accuracy, and customer satisfaction ratings.
B.
Counting the number of new knowledge-base articles created.
C.
Measuring the time taken by service agents to respond to customer inquiries.
D.
Relying on service agent feedback on the OMBP's usefulness.

Quiz

3/10
How do AI/ML algorithms boost productivity and earnings for sales representatives and managers in
the Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance?
Select the answer
1 correct answer
A.
AI/ML provides general sales performance reports, offering insights.
B.
AI/ML automates the incentive calculation process, ensuring accuracy.
C.
(Option "6" – not applicable).
D.
AI/ML analyzes sales performance data, identifies top-performing behaviors, and generates recommended actions to drive productivity and earnings.

Quiz

4/10
What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?
Select the answer
1 correct answer
A.
It allows customers to explore new theme-based features and understand their innovation opportunities.
B.
It offers a library of case studies and success stories from existing Oracle Cloud customers.
C.
It serves as a knowledge base containing FAQs and troubleshooting guides for common issues.
D.
It provides a platform for customers to submit feedback and suggest new features.

Quiz

5/10
How does AI/ML enhance productivity and performance for sales managers and representatives in
the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance?
Select the answer
1 correct answer
A.
AI/ML focuses on sales forecasting and pipeline management, leaving the coaching aspect unchanged.
B.
AI/ML automates the coaching process, delivering generic training modules to all sales representatives.
C.
AI/ML analyzes sales representative performance data, identifies areas for improvement, and provides tailored recommendations.

Quiz

6/10
How is the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales
Performance measured?
Select the answer
1 correct answer
A.
By evaluating manager feedback regarding the OMBP's success.
B.
By reviewing the coaching plan’s structure and content.
C.
By analyzing sales metrics, such as deal size and pipeline growth post-coaching.
D.
By counting the number of coaching sessions conducted.

Quiz

7/10
Which KPI provides valuable insight into the performance of the Opportunity to Quote OMBP?
Select the answer
1 correct answer
A.
Total Quotes Sent that tracks the aggregate number of quotes that have been generated and sent.
B.
Average Deal Size that provides insight into the typical value of revenue generated.
C.
Quote to Win Ratio that compares the number of quotes sent to the number of deals won.

Quiz

8/10
Which metric indicates the success of the Opportunity to Quote OMBP in Oracle Fusion Cloud CX
Sales?
Select the answer
1 correct answer
A.
Average Time to Quote Acceptance that measures the efficiency of the quoting process.
B.
Sales Revenue that directly measures the OMBP’s effectiveness in the quoting process.
C.
Quote Volume that provides an overview of sales activity.

Quiz

9/10
How do AI/ML technologies assist in enhancing productivity within the Campaign Execution to
Opportunity OMBP in Oracle Fusion Cloud CX Marketing?
Select the answer
1 correct answer
A.
AI-powered chatbots handle customer inquiries, allowing agents to focus on complex tasks.
B.
ML generates creative content for campaigns, reducing human effort.
C.
ML algorithms forecast market trends, guiding campaign strategies.
D.
AI provides robust reporting options, allowing for better customer targeting and behavioral analysis.

Quiz

10/10
Which metric provides valuable insight about agent effectiveness in the Knowledge Gap to Deliver
Resolution OMBP?
Select the answer
1 correct answer
A.
Customer Churn Rate, which measures the number of customers leaving the product or service.
B.
Correct Resolution Rate, which assesses the accuracy of the solutions provided to customers.
C.
Resolution Time, which measures the duration taken to resolve a customer issue from the moment it is reported.
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