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Guide for PEGACPBA24V1: Pegasystems Certified Pega Business Architect 24

Quiz PEGACPBA24V1: Pegasystems Certified Pega Business Architect 24

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/ 10

Quiz

1/10
An order fulfillment case type allows a customer to update user profile information during the order
placement stage. The user profile consists of the following three pages:
♦ Account ID and password
♦ Customer contact information
♦ A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages
individually?
Select the answer
1 correct answer
A.
Add a set of optional actions to the case workflow.
B.
Add an alternate stage to the case life cycle.
C.
Add a button for each profile page to each assignment.
D.
Add an optional process to the case workflow.

Quiz

2/10
You are configuring an accident claim case with two child cases for an automobile insurance


company, as shown in the following figure:

Certification Exam PEGACPBA24V1: Pegasystems Certified Pega Business Architect 24 Pegasystems Pegasystems-PEGACPBA24V1 1-4095965321

The business requirement changes to allow the parent case to continue independently of the child
case processes, w do you configure the Wait step for this requirement?
Select the answer
1 correct answer
A.
Configure the step so that users can continue with the parent case process regardless of child case status.
B.
Configure the step to continue the parent case when the child cases reach auditor approval.
C.
Configure the step to continue the parent case when the child cases reach the payment pending review status.
D.
Configure the step so that only one child case must be resolved before the parent case can continue.

Quiz

3/10
A survey is sent to a customer via email.
Who do you configure a solution to ensure the email includes the case ID for the survey?
Select the answer
1 correct answer
A.
Call a data transform to copy the case ID from pyWorkPage to the email.
B.
Create a process using the Send email step allowing representatives to quickly add the case ID to the email.
C.
Create a required field for the case ID that must be entered by a user during the case process prior to sending the email.
D.
Use the Insert Property feature of a Send email step to add the case ID when composing the custom message.

Quiz

4/10
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal,
they must document the type, size, and age of the animal, ..do you configure the case life cycle to
meet this requirement?
Select the answer
1 correct answer
A.
Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.
B.
Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.
C.
Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.
D.
Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.

Quiz

5/10
A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down."
You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
Select the answer
1 correct answer
A.
Office location is same
B.
Department is same
C.
Issue type is same
D.
Name of submitter is same

Quiz

6/10
A sales manager must be able to approve sales quote proposals by email and from their mobile
devices. What do you implement this requirement?
Select the answer
1 correct answer
A.
Add an Approve/Reject step and a Send Email step.
B.
Add an Approve/Reject step and enable email notifications on the case type.
C.
Add an Approve/Reject step and enable approval from email and mobile.
D.
Add an Approve/Reject step with mobile approval enabled and add a Send Email step.

Quiz

7/10
You are designing a credit transaction case type and have the following requirement: Transaction
disputes must be resolved within 3 days.
To meet this requirement, you need to set the in the service level to 3 days.
Select the answer
1 correct answer
A.
goal
B.
deadline
C.
passed deadline
D.
urgency

Quiz

8/10
Life insurance company has satellite offices in various countries. Each satellite office has a work
queue. Company policy requires that life insurance underwriting be signed to offices based on the
policy owner's residential address.
Which routing approach supports this requirement?
Select the answer
1 correct answer
A.
Route the assignment to a specific underwriter based on business logic.
B.
Route the assignment to the correct work queue by using an authority matrix.
C.
Route the assignment to the correct work queue by using a reporting structure.
D.
Route the assignment to the correct work queue based on business logic.

Quiz

9/10
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
Select the answer
1 correct answer
A.
Urgency value remains at 100, but other service level processing continues.
B.
Service level processing is halted until the assignment is completed.
C.
The user is notified that the maximum urgency has been reached.
D.
Urgency value continues to increment as configured.

Quiz

10/10
Managers want to create an environment in which peers exchange ideas about initiatives to retain
employees,
Select the collaboration tool that best suites this type of communication.
Select the answer
1 correct answer
A.
Insights
B.
Dashboards
C.
Pulse
D.
Spaces
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