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Guide for CASM: PeopleCert Certified Agile Service Manager V2.1

Quiz CASM: PeopleCert Certified Agile Service Manager V2.1

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/ 10

Quiz

1/10
What is a value stream?
Select the answer
1 correct answer
A.
Enables the ability to do something when and how it is needed or desired
B.
A set of activities that flow from the start of development to software deployment
C.
All the activities from a customer request to a delivered product or service
D.
The importance, worth, or usefulness of an IT service

Quiz

2/10
Which statement about Agile is INCORRECT?
Agile is:
Select the answer
1 correct answer
A.
Applicable beyond software development
B.
A methodology
C.
A set of guiding values and principles
D.
Brought to life via frameworks, standards, and processes

Quiz

3/10
Which is NOT one of the underlying principles of the Agile Manifesto?
Select the answer
1 correct answer
A.
Working software is the primary measure of progress
B.
Deliver working software daily
C.
The highest priority is to satisfy the customer
D.
Simplicity—the art of maximizing the amount of work not done—is essential

Quiz

4/10
An organization's CIO believes they will better serve customers if they become more Agile. How can
an organization become more Agile?
Select the answer
1 correct answer
A.
Shift IT's main focus to software development
B.
Put strict control on changes and only allow them early in development
C.
Be more collaborative
D.
Both A and C

Quiz

5/10
What is Agile Service Management?
Select the answer
1 correct answer
A.
A cultural movement that aims to increase software delivery velocity and improve service reliability
B.
A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
C.
A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems
D.
A framework that ensures that service management processes reflect Agile values and are designed with ‘just enough’ control and structure

Quiz

6/10
Which of the following is a benefit of Agile Service Management?
Select the answer
1 correct answer
A.
Overcome constraints in process workflows
B.
Meet customer requirements faster and more accurately
C.
Improve the velocity of process improvement teams
D.
All of the above

Quiz

7/10
What is a microprocess?
Select the answer
1 correct answer
A.
Interrelated activities that take specific inputs and produce specific outputs
B.
A distinct activity that can be defined, designed, implemented, and managed independently
C.
All the activities from a customer request to a delivered product or service
D.
A set of activities for delivering an IT service

Quiz

8/10
Which is NOT a characteristic of Agile Process Improvement?
Select the answer
1 correct answer
A.
Identify and mitigate any constraints affecting the flow of work
B.
Conducting regular reviews
C.
Ensures documentation is updated and comprehensive
D.
Aligning Agile values with processes

Quiz

9/10
Which is NOT an ITIL Guiding Principle?
Select the answer
1 correct answer
A.
Start where you are
B.
Understand and increase the flow of work
C.
Progress iteratively with feedback
D.
Collaborate and promote visibility

Quiz

10/10
Which BEST describes the goal of Lean?
Select the answer
1 correct answer
A.
To improve the flow of processes while reducing cost
B.
To remove waste and have fewer defects
C.
To eliminate unnecessary code or functionality
D.
To improve overall customer value
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  • Quiz name:CASM: PeopleCert Certified Agile Service Manager V2.1
  • Total number of questions:40
  • Number of questions for the test:50
  • Pass score:80%

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