Quiz PRINCE2 Practitioner

Scenario
A central government department, the Ministry of Food Hygiene (MFH), faces increasing
pressure to cut costs, better manage suppliers’ performance and reduce the confusion caused
by inadequate internal controls, outdated standards and outdated technology. External
consultants were employed to conduct a feasibility study to identify options to address the
problems, and the likely costs and benefits. The following options were considered:
● Do nothing.
● Re-engineer selected business functions.
● Outsource selected business functions.
The feasibility study concluded that there was a case for outsourcing the MFH Information
Technology
Division and the Facilities Division (maintenance of buildings and grounds). The
recommendations were:
● One service provider should be contracted to provide the services currently provided by the
Information Technology Division and the Facilities Division.
● A 10-year service contract should be agreed with the selected service provider.
The feasibility study developed high-level designs of the current organization, processes,
systems and
operating models, plus an outline Business Case for the required project. The external
consultants
also made the following recommendations for the management of the project:
● Use PRINCE2.
● Set up the project with 4 management stages:



Stage 1. Standard PRINCE2 initiation activities.
Stage 2. Create detailed designs (future organization, processes, systems and operating
models) and the service level agreement between MFH and the future service
provider.
Stage 3. Request and evaluate proposals, select service provider and agree contract.
Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run
trial period.
Initial estimates indicated that the project would cost £2.5m and take two years to complete.
MFH senior management agreed that there was a case for outsourcing, and accepted the
recommendations as a basis for the project. There is an expected saving of £20m over 10
years.
The Outsourcing project has completed the Starting up a Project process and is now in the
initiation stage. Because of the strategic importance of the project, the MFH Chief Executive
Officer has taken the role of Executive. A PRINCE2-experienced Project Manager has been
appointed from within MFH. Staff within the business functions being outsourced will work
with the external consultants who conducted the feasibility study to define the detailed
designs.
Which 2 statements should be recorded under the Reasons heading?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:







Tap the image to zoom


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the



required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
Based on lessons from previous projects that used the ABC Company standard development
model, the project board has set low cost and time tolerances for stage 2. As a result, the
project manager plans to set very low tolerances for time and cost for all work packages to be
carried out during stage 2.
Is this an appropriate application of the ‘manage by exception’ principle, and why?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for



classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:



Tap the image to zoom


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.



The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
During stage 4, a work package was authorized for the ‘delivered pilot courses’ to be
completed by the end of week 2. The ‘finalized materials’ work package will start in week 3.
Both work packages have zero tolerances, and finalizing the materials is dependent on
feedback from the pilot courses.
During week 1, there were some problems with the pilot courses, so at the start of week 2 the
team manager rescheduled the courses to week 3, and reported this in the weekly checkpoint
report as the end of week 2.
Should the team manager have reported this delay previously as an issue, and why?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:







Tap the image to zoom


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the



required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The project is now closed. The expected increase in revenue is not being achieved. It has
been agreed with the team manager for the ‘marketing materials’ that additional marketing
activities will be undertaken to achieve the expected increase in revenue.
Who should be responsible for monitoring the results of the marketing activities, and why?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials



for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:



Tap the image to zoom


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC



Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
MANAGING A STAGE BOUNDARY
The ABC Company trainers have been accredited and the course booking procedures have
been amended. The ‘managing a stage boundary’ process is taking place at the end of stage 3.
Which activity should occur during the ‘update the business case’ activity?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:



Tap the image to zoom





End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work
required to promote the new courses to other training companies. In addition to the current
ways of marketing the courses, the Sales Director wants to advertise in trade magazines. The



likely costs involved and the opportunities it may bring have been identified.
As part of the ‘update the project plan’ activity, what should the project manager be
responsible for?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:







Tap the image to zoom


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the



required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
All the products that are due in stage 3 have been completed, apart from the ‘updated
corporate quality procedures’. The work has been completed but the product has not yet been
approved. The executive has been told that it will be signed off before the end of the project.
In response to an exception report, the executive has instructed the project manager to plan to
obtain approval of the product in stage 4.
Is this appropriate application of the report management stage end’ activity, and why?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver



“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:



Tap the image to zoom


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and



monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
CLOSING A PROJECT
Benefits relating to income and business reputation after the project has closed cannot be
shown at project closure.
Which statement describes how the ‘closing a project’ process makes provision for this?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:







Tap the image to zoom


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the



required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The Health and Safety Training Project is closing as planned. According to the contract
terms, suppliers must submit all invoices within one week of project closure. The project
manager will issue a project closure notification informing all suppliers of this invoicing
deadline as part of the ‘recommended project closure’ activity.
Is this appropriate, and why?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
“capability to provide health and safety training”, including the materials needed for



classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Company’s development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:



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End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.



The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the company’s document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The project is at the start of stage 3, and there will be six teams working on product delivery.
In order to exercise control, the project manager has asked each team to submit a detailed
team plan for approval. The external team manager for the ‘e-learning course’ has agreed to
submit a summary to the project manager, but will submit the detailed team plan to the senior
supplier to review and approve.
Is the team manager’s response appropriate, and why?