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Guide for Salesforce Certified Sales Cloud Administration

Quiz Salesforce Certified Sales Cloud Administration

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Quiz

1/10
Argument6
Universal Containers uses a seven-step selling methodology.
Each sales stage corresponds with a step in the methodology.
The first stage is a preliminary qualification step, and opportunities in this stage should not contribute
to the forecast.
What should a consultant recommend for this scenario?
Choose 2 answers
Select the answer
2 correct answers
A.
Instruct sales users to enter $0 for the opportunity amount.
B.
Override the forecast to be $0 for first stage opportunities.
C.
Configure the first stage with the omitted forecast category.
D.
Assign 0% probability to the first sales stage.

Quiz

2/10
Argument4
Universal Containers purchased a new marketing database list and wants to use it to run an
email campaign for the launch of a new product. The sales team will be responsible for evaluating the
respondents and identifying the decision maker before going through the sales process with a
prospect.
What steps should a consultant recommend in this scenario?
Select the answer
1 correct answer
A.
Create both account and contact records, then associate the contacts to the campaign.
B.
Create leads, convert them to opportunities, and qualify the respondents on the opportunities.
C.
Create a campaign, qualify the respondents, and create accounts and contacts.
D.
Create a campaign, associate the leads to the campaign, and qualify the respondents.

Quiz

3/10
Argument7
The sales representatives at Universal Containers have been experiencing the following
Challenges with sales data within their Salesforce application.
- It has been difficult to effectively reach contacts.
- There are many duplicate contacts.
- They are unable to segment account data.
What should a consultant recommend to remedy all of these challenges?
Select the answer
1 correct answer
A.
Export contacts and accounts from Data.com and upload using Excel Connector.
B.
Utilize data loader to export data and flag duplicate records.
C.
Export contacts and accounts from Data.com and upload using data loader.
D.
Utilize Data.com to flag duplicates and update existing data.

Quiz

4/10
Argument2
Universal Containers manages its sales pipeline using Salesforce. However, when an
opportunity moves to the closed list stage, the company would like to enforce that the expected
revenue value be $0 in reports.
Which solution should a consultant recommended to meet this requirement?
Select the answer
1 correct answer
A.
Create a dependency between stage and forecast category to enforce the omitted value for

closed/lost stages.
B.
Create a validation rule to verify that the forecast probability for dosed/lost opportunities is 0%.
C.
Define a workflow rule to set the forecast category to omitted when the opportunity stage is

closed/lost.
D.
Define a workflow rule to set the expected revenue field to $0 when the opportunity stage is

closed/lost.

Quiz

5/10
Argument5
Universal Finance has two sales divisions. Sales Division A's customers are individuals and
Sales Division B's customers are businesses. Each division's sales representatives have their own user
profiles, and person accounts are enabled. Sales Division B's sales representatives should not be able
to create person accounts; they should only be able to create business accounts. What solution
should a consultant recommended to meet these requirements?
Select the answer
1 correct answer
A.
Use field-level security to hide the "Is Person Account" checkbox from the Division B sales

representative user profile.
B.
Use Divisions to hide person accounts from the Division B sales representative user profile.
C.
Check the "disable person accounts" permission on the Division B sales representative user profile.
D.
Remove person account record types from the Division B sales representative user profile.

Quiz

6/10
Argument1
UC has enabled advanced currency Management. How the converted amount data reported
on a report that specific time period when the exchange rates was different.
Select the answer
1 correct answer
A.
Converted amount are based on the historical exchange rate associated with the close date
B.
Converted amount are based on exchange rates that use the oldest entry
C.
Converted amount are based on the exchange rates entered in the opportunity
D.
Converted amount are based on exchange rates that use most current entry

Quiz

7/10
Argument3
The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the
aggregates on the Forecast tab.
Select the answer
1 correct answer
A.
False
B.
True

Quiz

8/10
Argument0
Match the following loading option to the description of when to useit. "Import Wizard"
Select the answer
1 correct answer
A.
Brian wants to consolidate all his accounts from several systems.
B.
Bill wants to load 20,000 lead records.
C.
Beckywants to load all her 65,000 contact records.
D.
Bob wants to load a single account record.
E.
Berta wants to keep a separate system as her "system of record"

Quiz

9/10
Argument6
The sales management at Universal Containers is reviewing the quality of leads generated from
marketing campaigns.
What information is available to assist with this type of analysis?
Choose 2 answers:
Select the answer
2 correct answers
A.
Percentage of leads converted to opportunities
B.
Percentage of leads that could not be contacted due to bad data
C.
Average number of activities required to convert leads to opportunities
D.
Average amount of time required to convert leads to opportunities

Quiz

10/10
Argument4
Universal Containers does not have a direct sales team; its channel partners are responsible for
selling and servicing products. Over the past quarter, there has been an increased volume of leads.
However, the Vice President of Channels has been receiving many complaints from partners on the
poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should a
consultant recommend to improve partner satisfaction with the leads being shared?
Select the answer
1 correct answer
A.
Assign all leads to the partner channel manager to validate the lead data and manually assign to

partners.
B.
Use the lead score on the Find Duplicates button and assign the leads with a score in the high

category.
C.
Create multiple validation rules to ensure that all fields on the lead record are populated with

data.
D.
Create a custom lead score field to assess lead quality and assign the leads that exceed this score

to partners.
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