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Quiz Agentforce-Specialist: Salesforce Certified Agentforce Specialist

Free Test
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Quiz

1/10
What is the importance of Action Instructions when creating a custom Agent action?
Select the answer
1 correct answer
A.
Action Instructions define the expected user experience of an action.
B.
Action Instructions tell the user how to call this action in a conversation.
C.
Action Instructions tell the large language model (LLM) which action to use.

Quiz

2/10
Universal Containers built a Field Generation prompt template that worked for many records, but users
are reporting random failures with token limit errors. What is the cause of the random nature of this error?
Select the answer
1 correct answer
A.
The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.
B.
The number of tokens generated by the dynamic nature of the prompt template will vary by record.
C.
The number of tokens that can be processed by the LLM varies with total user demand.

Quiz

3/10
What is a valid use case for Data Cloud retrievers?
Select the answer
1 correct answer
A.
Returning relevant data from the vector database to augment a prompt.
B.
Grounding data from external websites to augment a prompt with RAG.
C.
Modifying and updating data within the source systems connected to Data Cloud.

Quiz

4/10
Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent
handling time by providing recommended replies based on the existing Knowledge articles. On which AI
capability should UC train the service agents?
Select the answer
1 correct answer
A.
Service Replies
B.
Case Replies
C.
Knowledge Replies

Quiz

5/10
For an Agentforce Data Library that contains uploaded files, what occurs once it is created and
configured?
Select the answer
1 correct answer
A.
Indexes the uploaded files in a location specified by the user
B.
Indexes the uploaded files into Data Cloud
C.
Indexes the uploaded files in Salesforce File Storage

Quiz

6/10
Universal Containers (UC) is creating a new custom prompt template to populate a field with generated
output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for
adoption and possible enhancements. Which prompt template type should UC use and which
consideration should UC review?
Select the answer
1 correct answer
A.
Field Generation, and that Dynamic Fields is enabled
B.
Field Generation, and that Dynamic Forms is enabled
C.
Flex, and that Dynamic Fields is enabled

Quiz

7/10
An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest
Opportunities Summary on the Account object with information from the three most recently opened
opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?
Select the answer
1 correct answer
A.
Select the latest Opportunities related list as a merge field.
B.
Create a flow to retrieve the opportunity information.
C.
Select the Account Opportunity object as a resource when creating the prompt template.

Quiz

8/10
Universal Containers recently launched a pilot program to integrate conversational AI into its CRM
business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents’
usability and the assignment of actions?
Select the answer
1 correct answer
A.
Run a report on the Platform Debug Logs.
B.
Query the Agent log data using the Metadata API.
C.
Run Agent Analytics.

Quiz

9/10
Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
• Retrieve proprietary policy documents that are stored as PDFs.
• Ensure responses are grounded in approved company data, not generic LLM knowledge. What should
UC do first?
Select the answer
1 correct answer
A.
Set up an Agentforce Data Library for AI retrieval of policy documents.
B.
Expand the AI agent's scope to search all Salesforce records.
C.
Add the files to the content, and then select the data library option.

Quiz

10/10
A customer service representative is looking at a custom object that stores travel information. They
recently received a weather alert and now need to cancel flights for the customers that are related to this
Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the
customer flights. Which Agentforce capability helps the representative accomplish this?
Select the answer
1 correct answer
A.
Invoke a flow which makes a call to external data to create a Knowledge article.
B.
Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
C.
Generate Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
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  • Quiz name:Agentforce-Specialist: Salesforce Certified Agentforce Specialist
  • Total number of questions:384
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