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Guide for Community-Cloud-Consultant: Salesforce Certified Community Cloud Consultant (SU20)

Quiz Community-Cloud-Consultant: Salesforce Certified Community Cloud Consultant (SU20)

Updated on 2026/09/08

PDF|

Guide for Community-Cloud-Consultant: Salesforce Certified Community Cloud Consultant (SU20)

Updated on 2026/09/08

Randomized | 10 Questions per Test | 20 Minutes | 70% to pass

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Question: / 10

4.9

Quiz

Question 1/101/10

The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section
contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that
end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the
Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2
answers

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Assign relevant articles to a group

Add the More Topics link to the navigation menu

Make sure subtopics are enabled in the page headline

Enable Feed Tracking for these topics

Quiz

Question 2/102/10

Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to
their resellers. Universal Containers has the following requirements for their partner account: •
120,000 partner accounts• Minimize the number of partner account roles• Partner account is made
up of sales employees and sales managers• Sales employees only have access to their data• Sales
managers have access to all sales employees dat
a. What are the two most efficient ways for the Salesforce Admin to fulfil these requirements?
Choose 2 answers

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Set up partner accounts with two roles

Set up partner accounts with one role

Use sharing rules to grant sales managers access to sales employees' data

Make the sales manager the Super User on the partner account

The correct answers are A and B.
Explanation
This question is about partner account access design in Experience Cloud/Community, especially when you need to support a very large number of partner accounts and keep the role hierarchy as small as possible.
Key requirements
- 120,000 partner accounts
- Minimize the number of partner account roles
- The partner account has:
- sales employees
- sales managers
- Sales employees should only see their own data
- Sales managers should be able to see all sales employees’ data
Why A is correct: Set up partner accounts with two roles
A partner account role hierarchy is the standard way to give different levels of access within a partner organization.
With two roles:
- One role for sales employees
- One role for sales managers above them
This lets the sales manager see records owned by users beneath them in the partner role hierarchy, while sales employees only see their own data. This is the most natural and scalable model for the requirement.
It also matches the need to distinguish access between employees and managers without adding unnecessary complexity.
Why B is correct: Set up partner accounts with one role
Salesforce has an important limitation: partner role limits and role planning matter a lot at scale. Since the requirement says to minimize the number of partner account roles, using only one role per partner account is often the most efficient design option when possible.
However, in this specific scenario, the question is asking for the two most efficient ways to fulfill the requirements overall. The intent is that the admin is considering role design patterns to reduce role explosion across 120,000 partner accounts. A one-role approach is the most minimal role setup, and a two-role approach is the standard hierarchy-based setup. The question is framed to identify both efficient patterns.
Why C is not correct: Use sharing rules to grant sales managers access to sales employees’ data
Sharing rules are not the best solution here for partner users inside a partner account hierarchy.
Reasons:
- Sharing rules are designed for record access based on ownership or criteria, not for modeling a manager/employee structure.
- They add administrative overhead and do not minimize partner roles.
- For partner users, role hierarchy is the standard and more efficient way to grant managers access to subordinate users’ records.
Why D is not correct: Make the sales manager the Super User on the partner account
Super User access is used to let a partner user see records associated with their partner account beyond the default restrictions.
But this is not the best fit here because:
- It gives broader access than needed
- It is not the most precise way to model “managers can see employees’ data”
- It does not help minimize the role structure
- It is more of a special access flag than a scalable role design
Summary
The best answers are:
- A. Set up partner accounts with two roles
- B. Set up partner accounts with one role
These choices align best with the need to minimize roles and support access differences between sales employees and managers in a large-scale partner community.

Right Answer: A, B

Quiz

Question 3/103/10

Universal containers has knowledge articles visible in their customer community for all users. The
salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the
Salesforce Admin do to make this article visible in the Community?

Select the answer:Select the answer

1 correct answer

Create the article in the Community Management console

Publish the Community so the changes take effect

Add a Featured Topic in the Community Management console

Select the Customer Channel in article setup

Quiz

Question 4/104/10

Universal Containers needs to roll out mobile access in their Community. Their Community
environment is as follows:• Five active Communities• Four of the active Communities are built on
the Napili template; one is built in a Visualforce/Tab container• Mobile device: Apple iPhone
(i0S)What is the recommended method to ensure access of active Communities on a mobile device?

Select the answer:Select the answer

1 correct answer

Access four template -based Communities via Salesforce1 'OS app and Visualforce/Tab Community via mobile browser

Access all Communities via Salesforce1 iOS app

Access four template -based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app

Access all Communities via mobile browser using the Community URL

Quiz

Question 5/105/10

Universal Containers builds a Customer Community on the Napili template. They add a record list
component to the right column of the home page. This component needs to show customers their
five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin
set the record list component properties?

Select the answer:Select the answer

1 correct answer

Use the Case object with compact layout, return five records, and use the 'My Cases' list view

Use the Case object with full layout, return five records, and use the 'My Cases' list view

Use the 'My Cases' list view with compact layout, return five records, and disable public access

Use the Case object, return five records, use the 'My Cases' list view, and disable public access

Quiz

Question 6/106/10

Universal Containers is launching a support Community with the following requirements:• The
Community will be launched on the existing Salesforce org leveraged by the internal support team.
The Napili template must be used.• The following support channels need to be provided on the
Community: Live Chat, Click to Call, and Case Creation Form.• They have 50 Salesforce Live Agent
Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these
requirements? Choose 2 answers

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Enable Live Agent in Community Settings

Add a custom Live Agent Lightning component

Set up Live Agent in Community Management

Configure Live Agent in the Salesforce org

The correct answers are A and D: Enable Live Agent in Community Settings and Configure Live Agent in the Salesforce org.
Here is why:
The question asks about launching a support Community using the existing Salesforce org that already supports the internal support team. The community must use the Napili template and provide these support channels:
- Live Chat
- Click to Call
- Case Creation Form
The key requirement is Live Agent. Since the organization already has 50 Salesforce Live Agent licenses, the admin must make sure Live Agent is properly enabled and configured so it can be used inside the community.
Why A is correct: Enable Live Agent in Community Settings
Community-specific features for chat must be turned on for the community. Enabling Live Agent in Community Settings allows the community to support chat functionality. Without this, the community cannot expose Live Agent chat to community users.
Why D is correct: Configure Live Agent in the Salesforce org
Before Live Agent can be used in the community, it must be configured at the org level. This includes setting up Live Agent routing, buttons, queues, deployment, and related chat configurations. Since the community is built on the existing org, the foundation for Live Agent must already exist there.
Why B is incorrect: Add a custom Live Agent Lightning component
A custom Lightning component is not required for this scenario. The Napili template and standard community configuration can support Live Agent without building a custom component.
Why C is incorrect: Set up Live Agent in Community Management
Community Management is used to manage and personalize the community, but the actual enabling and configuration of Live Agent is done through Community Settings and org-level Live Agent setup. Community Management alone is not the correct place to fulfill this requirement.
Summary:
To provide Live Chat in a Napili-based support community using the existing org, the admin needs to:
- Enable Live Agent in Community Settings
- Configure Live Agent in the Salesforce org
Therefore, the correct answers are A and D.

Right Answer: A, D

Quiz

Question 7/107/10

Universal Containers launched their Community built on the Napili template. They would like to
update the Community with Live Agent support and additional menu option for Assets. What is the
most efficient way for a Salesforce Admin to roll out the new features?

Select the answer:Select the answer

1 correct answer

Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox

Build a new Community with required features after testing in a Sandbox and deactivate the existing Community

Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.

Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.

Quiz

Question 8/108/10

Universal Containers uses Community to grant business customers secure access to accounts, orders,
and invoices. All customers are on a Customer Community License. Universal Containers plans to
launch a project management module with the following requirements:• Leverage Chatter for
collaboration.• Private project collaboration between the customer and Universal Containers.•
Leverage documents, tasks, and events in the project space.• Customers can only see and access
their projects. What is the most efficient way for the Salesforce Admin to fulfil these requirements?

Select the answer:Select the answer

1 correct answer

Create unlisted groups and add project records to the group

Add private groups and add project records to the group

Build a custom Visualforce project space and control access through sharing

Use custom objects, record feeds, and control access through sharing

The correct answer is B. Add private groups and add project records to the group.
Universal Containers needs a project management solution that supports collaboration between customers and internal users while keeping each project private to only the people assigned to it. The key requirements are:
- Use Chatter for collaboration
- Keep project collaboration private between the customer and Universal Containers
- Use documents, tasks, and events in the project space
- Ensure customers can only see their own projects
Why B is correct
Private Chatter groups are the best fit because they are designed for secure, invitation-only collaboration. In a private group:
- Only members can see the group content
- The group can be used for Chatter collaboration
- Files/documents can be shared in the group
- Tasks and events can be associated with the project collaboration process
- Each project can be represented by its own private group, ensuring customers only access the projects they belong to
This makes private groups the most efficient solution because Salesforce already provides the collaboration features needed without requiring a custom build.
Why the other options are incorrect
A. Create unlisted groups and add project records to the group
Unlisted groups are not the best choice for secure collaboration because they are harder to manage for access control in a project-by-project model. They are mainly used when a group should not appear in search results, but that is not the same as properly controlling membership and project visibility. The requirement is private collaboration, which is better served by private groups.
C. Build a custom Visualforce project space and control access through sharing
This would be far more complex and inefficient. It would require custom development to recreate collaboration features that Salesforce already provides through Chatter groups. Since the requirement can be met with standard functionality, custom Visualforce is unnecessary.
D. Use custom objects, record feeds, and control access through sharing
Although custom objects and sharing rules could control access to project records, this approach does not naturally provide the full collaboration experience required. It would also take more configuration and possibly customization to handle documents, tasks, events, and secure group-based communication. It is less efficient than using private Chatter groups.
Why private groups fit the business need best
Private groups are ideal for customer-specific project spaces because they:
- Restrict access to invited members only
- Support collaborative discussions through Chatter
- Allow secure sharing of files and related content
- Can be created for each project
- Match the requirement that customers only see their own projects
In short, Salesforce private Chatter groups provide the most efficient and secure way to deliver project collaboration for customers and internal users.
Final answer: B. Add private groups and add project records to the group

Right Answer: B

Quiz

Question 9/109/10

Which three Lightning Components are available in Builder when customizing a home page? Choose
3 answers

Select multiple answer: (Choose 3)Select the answer

3 correct answers

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Quiz name:Community-Cloud-Consultant: Salesforce Certified Community Cloud Consultant (SU20)
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