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Guide for Salesforce Certified Experience Cloud Consultant (SP21)

Quiz Salesforce Certified Experience Cloud Consultant (SP21)

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/ 10

Quiz

1/10
Universal Containers (UC) maintains multiple customer experiences, but only one profile for all
customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
Select the answer
2 correct answers
A.
Create a permission set.
B.
Select a permission set for a given experience.
C.
Select the profile for a given experience.
D.
Edit the applicable user profile.

Quiz

2/10
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads
created by its
own Sales team. All lead records are shared with partners: however, some of the information
captured by the
Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose 2 answers
Select the answer
2 correct answers
A.
Create Lead Record Types for Lead Distribution.
B.
Enable “Lead Sharing" in Digital Experience settings.
C.
Create a separate channel for partners in PRM Workspaces.
D.
Create Page Layouts for Lead Distribution.

Quiz

3/10
No MorØ Homelessness (NMH) is about to create a public site for volunteers where they will be able
to sign up for
volunteering opportunities at local events. Each registration will result in a record being created for a
custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
Select the answer
3 correct answers
A.
Queues cannot be assigned as owners of records created by guest users.
B.
When possible, one should create and assign queues as owners of records created by quest users.
C.
Setting the default owner for records created by guests is an option in Experience Cloud sites.
D.
Default owner does not need Read/Write access to view the records created by guest users.
E.
Any active user in an org can be assigned as the default owner of records created by guest users.

Quiz

4/10
Northern Trail Qutfitters would like to display a different Hero component on the Home page for
United States and EMEA.
How should an administrator accomplish this?
Select the answer
1 correct answer
A.
Create a page variation for EMEA, configure the Theme, and include a different Hero component.
B.
Create a page variation for EMEA, configure the flexible page layout, and include a different Hero
component.
C.
Use the same page variation for EMEA and include multiple targeted HTML components.
D.
Use the same page variation for EMEA, include multiple Hero components, and target each ,
component.

Quiz

5/10
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible
manner through its Experience Cloud site. NMH's site manager wants to set up search engine
optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
Select the answer
2 correct answers
A.
Check whether a custom robots.txt file to control indexing has been created.
B.
Check whether the Experience site is public and activated. Pencil & Paper
C.
Check whether the SEO Institute has provided the approval for the site with end date.
D.
Check whether manual sitemap refresh happens on the last day of every month.

Quiz

6/10
What does a system administrator need to do when creating Experience Cloud users?
Select the answer
1 correct answer
A.
Add user to an account as a contact record.
B.
Add user to an account as a user record.
C.
Click the "Log In to Site as User” button.
D.
Assign Partner Community Plus license to the user.

Quiz

7/10
Ursa Major Solar (UMS) would like to render a header and footer from an external content
management system into its customer portal.
Which feature should UMS use to accomplish this?
Select the answer
1 correct answer
A.
Developer Console
B.
Compact Header Properties
C.
Rich Content Editor
D.
CMS Connect

Quiz

8/10
In which two ways can Opportunities with a Community User be shared?
Choose 2 answers Calculator
Select the answer
2 correct answers
A.
Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the
Sharing Set.
B.
Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the
Sharing Set.
C.
Create an owner-based sharing rule with a Customer Community User.
D.
Create a criteria-based sharing rule with a Partner Community role.

Quiz

9/10
Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.

* Self-service for customer users is available.
* Partner users create or resolve cases for their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?
Select the answer
1 correct answer
A.
Customer Community
B.
Customer Community Plus
C.
Employee Community
D.
Partner Community

Quiz

10/10
Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images?
Select the answer
1 correct answer
A.
“Enable Image Connect for guest users” in the Administration Workspace
B.
“Let guest users view asset files and CMS content available to the community" in the
Administration Workspace
C.
“Allow guest users to self register” in the Administration Workspace
D.
The "Jepson" theme in the Builder Workspace
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