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Guide for Field-Service-Lightning-Cloud-Consultant: Field Service Lightning Cloud Consultant

Quiz Field-Service-Lightning-Cloud-Consultant: Field Service Lightning Cloud Consultant

Updated on 2026/08/23

PDF|

Guide for Field-Service-Lightning-Cloud-Consultant: Field Service Lightning Cloud Consultant

Updated on 2026/08/23

Randomized | 10 Questions per Test | 20 Minutes | 70% to pass

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Question: / 10

4.9

Quiz

Question 1/101/10

Universal Containers wants to track how much time each Technician is actively working each day.
Which two data elements should be captured in order to calculate percentage of time spend actively
working.

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Technician hours at client location.

Technician work orders completed

Technician hours traveling

Technician hours per day.

Quiz

Question 2/102/10

Universal Containers (UC) wants to better understand their service business and Field Service
Technician terms’ schedules. A Consultant suggested UC start to forecast and plan. Which two
abilities does forecasting and planning provide?

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Proactively adjust Service Contracts.

More accurately assign Work Orders based on skills.

Proactively adjust to address demand fluctuations.

More consistently meet customer response times.

Quiz

Question 3/103/10

Universal Containers would like to provide Field Service Technicians the ability to capture details and
customer approval on completed work so that the details can be compiled and sent to the customer
electronically. What should a Consultant recommend to meet this requirement?

Select the answer:Select the answer

1 correct answer

Create a Process Builder to generate a report.

Create a custom report.

Use the standard Service Report

Use the standard Work Order email template.

Quiz

Question 4/104/10

Universal Containers needs to implement a way to track all internal and external work associated
with an inbound contact center request. How should a Consultant recommend tracking the work?

Select the answer:Select the answer

1 correct answer

Parent/Child Work Orders

Cases Only

Cases and Work Orders

Work Orders only

Quiz

Question 5/105/10

Universal Containers is implementing Field Service Lightning in multiple European Countries, where
pricing varies by product. Which two options should a Consultant recommend when considering the
setup and configuration of Price Books?

Select the answer:Select the answer

1 correct answer

Utilize Standard Global Service Price Book Entries.

Utilize multiple country-specific Price Books.

Utilize country-specific Price Book Entries.

Utilize the standard Salesforce Price Book.

The correct answer is D. Utilize the standard Salesforce Price Book.
In Field Service Lightning, if Universal Containers is operating in multiple European countries and product pricing varies by market, the Consultant needs to think carefully about how Salesforce handles Price Books and Product Price Book Entries.
Here is why D is the correct recommendation:
- Salesforce includes a standard Price Book out of the box.
- The standard Price Book is required as the base Price Book in Salesforce and is typically used to manage product pricing across different sales and service processes.
- When pricing varies by product, the standard Salesforce Price Book can be used as the foundation for managing those price differences through Price Book Entries.
- This approach avoids unnecessary complexity that could arise from creating and maintaining multiple country-specific Price Books unless there is a strong business requirement to separate pricing structures completely by country.
Why the other options are not the best recommendation:
A. Utilize Standard Global Service Price Book Entries.
- This is not a standard Salesforce configuration term in the way the question implies.
- It is not the recommended core approach for Price Book setup in this scenario.
B. Utilize multiple country-specific Price Books.
- While this may seem logical because prices differ by country, it adds administrative overhead.
- Unless each country truly needs a separate pricing structure, Salesforce best practice is to use the standard Price Book and manage pricing through entries rather than multiplying Price Books.
C. Utilize country-specific Price Book Entries.
- This is closer to a valid concept, but by itself it does not answer the question about the recommended setup and configuration of Price Books.
- The question asks which options to recommend when considering setup. The best baseline recommendation is to use the standard Salesforce Price Book.
Important note:
In practice, companies can use custom Price Books and Price Book Entries to support regional pricing, but the question is asking for the recommended option among the listed answers, and the standard Salesforce Price Book is the correct choice provided.
If you want, I can also explain how Price Books, Price Book Entries, and product pricing typically work in Field Service Lightning.

Right Answer: D

Quiz

Question 6/106/10

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field.
Which option should a Consultant recommend?

Select the answer:Select the answer

1 correct answer

Log a follow-up task on the Work Order.

Call the Sales Team with the Opportunity.

Create a custom filed on the Work Order.

Create a Quick Action to create the Opportunity.

Quiz

Question 7/107/10

Universal Containers has implemented a Knowledge solution to provide Field Technicians with
information necessary to complete assigned work. Which two capabilities will now be available?

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Attach Knowledge Articles to Work Order Line Items Only.

Manage Attached Articles and Search the Knowledge Base.

Attach Articles to Work Orders and Work Order Line Items.

Include Quick Actions and Global Actions in Attached Articles.

Quiz

Question 8/108/10

Which two configurations can companies add to brand the Field Service mobile app?

Select the answer:Select the answer

1 correct answer

Company logo

Company Colors

Company style sheets

Company address

Quiz

Question 9/109/10

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of
issues related to installed products. What combination of Salesforce features should a Consultant
recommend to support this use case?

Select the answer:Select the answer

1 correct answer

Assets and Entitlements.

Assets and Service Contracts.

Accounts and Service Contracts.

Accounts and Assets

Quiz

Question 10/1010/10

Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a
Work Order. Which three should a Consultant set up in order to achieve this requirement?

Select multiple answer: (Choose 3)Select the answer

3 correct answers

Create Account-wide Discounts.

Apply Promotion to the Work Order.

Apply Price Book to the Work Order.

AppCreate Products and Price Book Entries.

Create Work Order Line Items with Products.

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Quiz name:Field-Service-Lightning-Cloud-Consultant: Field Service Lightning Cloud Consultant
Total number of questions:105
Number of questions for the test:50
Pass score:80%

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