Quiz
customer-centric enterprise. Below is the B2C customer's current system landscape diagram.
The goals for implementing Salesforce include:
Develop a 360-degree view of the customer.
Leverage Salesforce capabilities for marketing, sales, and service processes.
Reuse Enterprise capabilities built for quoting and order management processes.
Which three systems from the current system landscape can be retired with the implementation of
Salesforce?
Quiz
related information. The data volumes have increased, resulting in higher API calls consumed, and
some days the limits are exceeded. A decision was made to decrease the number of API calls using
bulk updates. The customer prefers to continue using REST API to avoid architecture changes. Which
REST API composite resources should the integration architect use to allow up to 200 records in one
API call?
Quiz
(mobile vs. landline) for all incoming calls delivered to its phone sales agents. The following
conditions exist:
At peak, the call center can receive up to 100,000 calls per day.
The phone number type classification is a service provided by an external service API.
Business is flexible with timing and frequency to check and update the records (throughout the night
or every 6-12 hours is sufficient).
A Remote-Call-In pattern and/or Batch Synchronization (Replication via ETL: System -> Salesforce) are
determined to work with a middleware hosted on customer premise. In order to implement these
patterns and mechanisms, which component should an integration architect recommend?
Quiz
required to have confirmation from the Order fulfillment system. Which system constraint question
should be considered when designing an integration to send orders from Salesforce to a fulfillment
system?
Quiz
an External Data Source using Salesforce Connect. The External Data Source supports Open Data
Protocol. Which configuration should an integration architect recommend be implemented in order
to secure requests coming from Salesforce?
Quiz
Below is their current system landscape diagram. Considering Salesforce capabilities, what should
the integration architect evaluate when integrating Salesforce with the current system landscape?
Quiz
(see diagram and description) and provide recommendations after carefully considering all
constraints of the enterprise systems and Salesforce Platform limits.
About 3,000 phone sales agents use a Salesforce Lightning user interface (UI) concurrently to check
eligibility of a customer for a qualifying offer.
There are multiple eligibility systems that provide this service and are hosted externally.
Their current response times could take up to 90 seconds to process and return.
These eligibility systems are accessed through APIs orchestrated via ESB (MuleSoft).
All requests from Salesforce traverse the customer's API Gateway layer, which imposes a timeout
constraint of 9 seconds.
Which recommendation should the integration architect make?
Quiz
retiring org available for a short period of time for lead management as it is connected to multiple
public website forms. The sales department has requested that new leads are available in the new
Salesforce instance within 30 minutes. Which approach requires the least amount of development
effort?
Quiz
multiple accounts and to log in more than once. An Identity and Access Management (IAM) system,
which supports SAML and OpenID, was recently implemented to improve the subscriber experience
through self-registration and single sign-on (SSO). The IAM system must integrate with Salesforce to
give new self-service customers instant access to Salesforce Community Cloud.
Quiz
service level agreement (SLA) requires it to make sure each payment request is processed by its
Payment System. The company tracks payment requests using a globally unique identifier created at
the Data Entry Point. The company's simplified flow is as shown in the diagram.
The company encounters intermittent update errors when two or more processes try to update the
same Payment Request record at the same time. Which recommendation should an integration
architect make to improve the company's SLA and update conflict handling?
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