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Guide for Salesforce Public Sector Solutions Accredited Professional

Quiz Salesforce Public Sector Solutions Accredited Professional

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/ 10

Quiz

1/10
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions
and has users interacting with the PSO digitally via their Experience Cloud site. The Technical
Consultant has already configured the site to allow users to create support requests themselves;
however, the support team in the PSO often creates Cases on behalf of external users. The PSO has
received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to
the users of the site?
Select the answer
1 correct answer
A.
Change the Organization-Wide Default settings for Case to Public Read/Write
B.
Create or modify a sharing set for the Profile used for the Site that gives access to Cases
C.
Create or modify a permission set that gives access to Cases owned by the support team
D.
Create or modify a share group for the Profile used for the Site that gives access to Cases

Quiz

2/10
A customer wants to implement a customer community. Authenticated users will be able to log
cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra
information is available to the authenticated community users?
Select the answer
2 correct answers
A.
Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts
B.
Set Org-Wide Defaults for External Users to Hidden for everything
C.
Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
D.
Set Org-Wide Defaults for External Users to Private for everything

Quiz

3/10
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that
they would like to keep a list of assessment indicators that their teams will use during inspections
and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the
requirement for the PSO?
Select the answer
1 correct answer
A.
Create a master-detail relationship between Regulatory Code and Assessment Indicator
B.
Use the Regulatory Code Assessment Indicator junction object
C.
Use the Assessment Indicator Regulatory Code junction object
D.
Create a lookup relationship on both objects to a junction object called Regulatory Code Map

Quiz

4/10
A government agency using Public Sector Solutions often has to perform onsite visits for compliance
inspections. Various internal teams across the government agency need to have visibility into and
collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive
internal collaboration?
Select the answer
1 correct answer
A.
OmniStudio
B.
Action Plans
C.
Data Raptors
D.
Business Rules Engine

Quiz

5/10
A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the
intake of the Permit application, an applicant needs to pay permit fees. This step requires checking
permit fees associated with the type of permit in an external system and, at the same time, applying
an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement?
Select the answer
1 correct answer
A.
DataRaptor
B.
Integration Procedure
C.
FlexCard
D.
OmniScript

Quiz

6/10
A resident in the city of Richdale has concerns about unnecessary debris from construction at a
nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI
(Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints
from residents and tie them back to existing residential construction permits?
Select the answer
3 correct answers
A.
Link Inspections and Visits to Permit Applications
B.
Configure Inspections and Visits
C.
Link Cases to Permits
D.
Configure Action Plans on Cases and Permits
E.
Set up Business Rules Engine (BRE) to determine Complaint validity.

Quiz

7/10
A government agency is planning a Public Sector Solutions implementation. What are three main
constraints that government agencies often have in project implementation?
Select the answer
1 correct answer
A.
Workshops, Schedule and Cost
B.
Scope, Tools and Cost
C.
Scope, Resources and Cost
D.
Scope, Schedule and Cost

Quiz

8/10
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They
would like to allow constituents to apply online for grants and check the progress of grant
applications. The Chief Marketing Officer and Head of Constituent Services have expressed their
concerns about the security of the solution. They want to ensure they comply with privacy
regulations around the storage and use of constituent's data, and they are wondering how to protect
against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?
Select the answer
2 correct answers
A.
Enable the Salesforce Spam Check for Experience Sites.
B.
Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to 'Requires
Login."
C.
Provide constituents with a search page on Bobahaven’s website to look up application reference
numbers and check the applications progress.
D.
Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.
E.
Set the external organization-wide default sharing settings for grant applications objects to Private.

Quiz

9/10
A government agency is planning for a project Implementation. The project has to comply with
regulations for storing protected health information (PHI). What are two different Salesforce security
tools that can be used to meet this requirement?
Select the answer
2 correct answers
A.
Field Audit Trail
B.
Setup Audit Trail
C.
Event Monitoring
D.
Platform Encryption

Quiz

10/10
A customer warns to provide recommendations to the public on what kind of license is required for
their business (three types). Key attributes are required to determine the correct license type, such
as city & county location, the volume of current business (in S), and the size of the building. The rules
often change for the thresholds for the volume and size of the building, so the business needs to be
able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a
recommendation based on the current rules?
Select the answer
1 correct answer
A.
OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate &
recommend a license type
B.
OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type
C.
Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a
license type
D.
OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a
license type
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  • Quiz name:Salesforce Public Sector Solutions Accredited Professional
  • Total number of questions:80
  • Number of questions for the test:50
  • Pass score:80%

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