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Guide for Strategy-Designer: Salesforce Certified Strategy Designer

Quiz Strategy-Designer: Salesforce Certified Strategy Designer

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/ 10

Quiz

1/10
Which si the Report Format that allow users to summarise by both Rows and Columns?
Select the answer
1 correct answer
A.
Joined Reports
B.
Matrix
C.
Tabular
D.
Summary

Quiz

2/10
During the Framing and Scoping process, which of the following is the first step for researchers to
undertake?
Select the answer
1 correct answer
A.
Articulate the opportunity for design
B.
Understand the need
C.
Create a project plan
D.
Identify measures of success and potential risk
E.
Establish the problem-solving approach

Quiz

3/10
Following Salesforce's best practices for A/B UX Testing, should a version of the A/B test be the control
version? That is, the website, app or page as it is, without adding any changes?
Select the answer
1 correct answer
A.
No
B.
Yes

Quiz

4/10
As per the strategy proposed by Salesforce, what is the next step to follow after the process of Ideation?
Select the answer
1 correct answer
A.
Challenge Framing through Brainstorming Prompts
B.
Idea Synthesis through the creation of Solution Concepts

Quiz

5/10
What feature can be used to route work requests to other channels where the customer might receive
better service?
Select the answer
1 correct answer
A.
Einstein Redirect
B.
Omni Channel
C.
Strategy Builder
D.
Assignment Rules

Quiz

6/10
Which Formula function can be used to output text?
Select the answer
1 correct answer
A.
CURRENCYRATE
B.
MINUTE
C.
BEGINS
D.
ABS

Quiz

7/10
Which of the following are common Environmental, Societal and Governance, also known as ESG,
metrics?
Select the answer
1 correct answer
A.
Planet, Prosperity, Perfection
B.
Profit, Planet, Partners
C.
People, Performance, Politics
D.
Planet, People, Prosperity

Quiz

8/10
Of the following steps in the process of developing a cohesive early-project Strategy Design, which one
will allow the team to present simple concepts and brainstorm potential solutions to pre-defined problems
or areas of improvement?
Select the answer
1 correct answer
A.
Idea Generation
B.
Challenge Framing
C.
Project Research
D.
Craft of Key insights

Quiz

9/10
What is a CTI?
Select the answer
1 correct answer
A.
A Case Trigger Integration
B.
A Control Technology Integration
C.
A Computer Telephony Integration

Quiz

10/10
Which type of Release Category is described here: Bug fixes and simple changes.
Select the answer
1 correct answer
A.
Minor
B.
Major
C.
Patch
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  • Quiz name:Strategy-Designer: Salesforce Certified Strategy Designer
  • Total number of questions:230
  • Number of questions for the test:50
  • Pass score:80%

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