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Guide for User-Experience-Designer: Salesforce Certified User Experience Designer

Quiz User-Experience-Designer: Salesforce Certified User Experience Designer

Updated on 2026/09/07

PDF|

Guide for User-Experience-Designer: Salesforce Certified User Experience Designer

Updated on 2026/09/07

Randomized | 10 Questions per Test | 20 Minutes | 70% to pass

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Free Test

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Question: / 10

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Quiz

Question 1/101/10

Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After
Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers

Select multiple answer: (Choose 3)Select the answer

3 correct answers

User Engagement Dashboard and Report

Custom Permission Sets

Salesforce Surveys for user Satisfaction

Visualforce App

Chatter polls

Quiz

Question 2/102/10

A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers

Select multiple answer: (Choose 3)Select the answer

3 correct answers

Tabs within the apps’s navigation bar

Relationship between standard objects

Page layouts of the records

Details to be shown in the records highlights panels

Opportunity lead scoring

Quiz

Question 3/103/10

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service
representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or
live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

Select the answer:Select the answer

1 correct answer

More than one detail item can be open at a time.

Multiple subtabs can be beneath a single parent record.

A split list of recordsand individual record detail can see on the same screen.

Service representatives with lower resolution monitors will have a better user experience.

Quiz

Question 4/104/10

Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers

Select multiple answer: (Choose 3)Select the answer

3 correct answers

Update existing prospect and customer records.

Log activities such as calls, emails, and notes.

Review and work through their list of leads or opportunities.

Create cases from issues.

Customize and administer Salesforce.

Quiz

Question 5/105/10

A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing arecord?
Choose 3 answers

Select multiple answer: (Choose 3)Select the answer

3 correct answers

Customer Links

Highlights Panel

Compact Layout

Tabs

List Views

Quiz

Question 6/106/10

A UX Designer has created two different user interface designs for a new marketing landing expected
to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know
which design products the most from completions.
Which testing method should be used?

Select the answer:Select the answer

1 correct answer

Card Sorting

User Acceptance testing

Diary Studies

A/B testing

Quiz

Question 7/107/10

Cloud Kicks marketing development representatives need to process incoming leads. Understanding
the typical lead to opportunity is essential to the design.
Which three new records would typically be created when they convert a lead?
Choose 3 answers

Select multiple answer: (Choose 3)Select the answer

3 correct answers

Contact

Activity

Converted Lead

Account

Opportunity

Quiz

Question 8/108/10

Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom
application look, act,and sound like Salesforce?
Choose 2 answers

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Full functional components

Blueprints and tokens

In-App Guidance

Guidelines for voice and tone

Quiz

Question 9/109/10

In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Include persistent headings.

Nest an accordion inside of another

Use the ‘’back’’ browser button to collapse content

Only allow users to open one selection at a time.

Accordion elements are UI components that allow users to expand and collapse sections of content.
They are useful for organizing information in a limited space, such as on mobile devices. However,
they also have some usability challenges, such as discoverability, accessibility, and navigation. To
improve the usability of accordion elements in a mobile environment, two possible ways are:
Include persistent headings. Persistent headings are the labels that indicate the content of each
section and allow users to tap on them to expand or collapse the content. Persistent headings should
be visible at all times, even when the content is expanded, so that users can easily see the context
and switch between sections. Persistent headings should also be clear, concise, and descriptive, so
that users can understand what each section contains and decide whether to explore it or not. [UX
Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep:
Mobile Design]
Only allow users to open one selection at a time. This means that when a user taps on a heading to
expand a section, any other previously expanded section should automatically collapse. This
prevents the content from becoming too long and overwhelming for the user, and also helps to
maintain the focus and hierarchy of the information. It also reduces the need for scrolling and the
risk of losing the position of the headings. [UX Designer Certification Prep: User Interface Design
Principles], [UX Designer Certification Prep: Mobile Design]
Nesting an accordion inside of another is not a good way to improve the usability of accordion
elements in a mobile environment, because it creates a complex and confusing structure that is hard
to navigate and understand. It also increases the cognitive load and the number of taps required for
the user to access the information. Using the ‘back’ browser button to collapse content is also not a
good way to improve the usability of accordion elements in a mobile environment, because it breaks
the user’s expectation and the consistency of the UI. The ‘back’ browser button should be used to go
back to the previous page or screen, not to collapse the content within the same page or screen. It
also makes it difficult for the user to return to the expanded content if they want to. [UX Designer
Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile
Design] Reference: [UX Designer Certification Prep: User Interface Design Principles], [UX Designer
Certification Prep: Mobile Design]

Right Answer: A, D

Quiz

Question 10/1010/10

An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers

Select multiple answer: (Choose 3)Select the answer

3 correct answers

Delightful

Robust

Abundant

Operable

Understandable

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Quiz name:User-Experience-Designer: Salesforce Certified User Experience Designer
Total number of questions:210
Number of questions for the test:50
Pass score:80%

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