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Guide for Salesforce Certified User Experience Designer

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/ 10

Quiz

1/10
Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom
application look, act, and sound like Salesforce?
Choose 2 answers
Select the answer
2 correct answers
A.
Full functional components
B.
Blueprints and tokens
C.
In-App Guidance
D.
Guidelines for voice and tone

Quiz

2/10
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After
Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
Select the answer
3 correct answers
A.
User Engagement Dashboard and Report
B.
Custom Permission Sets
C.
Salesforce Surveys for user Satisfaction
D.
Visualforce App
E.
Chatter polls

Quiz

3/10
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers
Select the answer
3 correct answers
A.
Tabs within the apps’s navigation bar
B.
Relationship between standard objects
C.
Page layouts of the records
D.
Details to be shown in the records highlights panels
E.
Opportunity lead scoring

Quiz

4/10
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service
representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or
live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?
Select the answer
1 correct answer
A.
More than one detail item can be open at a time.
B.
Multiple subtabs can be beneath a single parent record.
C.
A split list of records and individual record detail can see on the same screen.
D.
Service representatives with lower resolution monitors will have a better user experience.

Quiz

5/10
Cloud kicks wants to hire a deal closer.

Which three activities would someone in this role do each day?
Choose 3 answers
Select the answer
3 correct answers
A.
Update existing prospect and customer records.
B.
Log activities such as calls, emails, and notes.
C.
Review and work through their list of leads or opportunities.
D.
Create cases from issues.
E.
Customize and administer Salesforce.

Quiz

6/10
A sales representative needs to quickly see key fields whenever viewing an opportunity.

Which three Salesforce feature would allow fields to be available when they are viewing a record?
Choose 3 answers
Select the answer
3 correct answers
A.
Customer Links
B.
Highlights Panel
C.
Compact Layout
D.
Tabs
E.
List Views

Quiz

7/10
A UX Designer has created two different user interface designs for a new marketing landing expected
to have several visitors. The landing page has a contact from on it, and the designer wants to know
which design products the most from completions.
Which testing method should be used?
Select the answer
1 correct answer
A.
Card Sorting
B.
User Acceptance testing
C.
Diary Studies
D.
A/B testing

Quiz

8/10
Cloud Kicks marketing development representatives need to process incoming leads. Understanding



the typical lead to opportunity is essential to the design.

Which three new records would typically be created when they convert a lead?
Choose 3 answers
Select the answer
3 correct answers
A.
Contact
B.
Activity
C.
Converted Lead
D.
Account
E.
Opportunity

Quiz

9/10
In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers
Select the answer
2 correct answers
A.
Include persistent headings.
B.
Nest an accordion inside of another
C.
Use the ‘’back’’ browser button to collapse content
D.
Only allow users to open one selection at a time.

Quiz

10/10
An organization must be digitally accessible to enable social opportunity.

What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
Select the answer
3 correct answers
A.
Delightful
B.
Robust
C.
Abundant
D.
Operable
E.
Understandable
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Info quiz:

  • Quiz name:Salesforce Certified User Experience Designer
  • Total number of questions:124
  • Number of questions for the test:50
  • Pass score:80%

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