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Guide for SAP Certified Application Associate - SAP Service Cloud 2011

Quiz SAP Certified Application Associate - SAP Service Cloud 2011

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Quiz

1/10
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
Select the answer
2 correct answers
A.
Ticket
B.
Visit
C.
Maintenance plan
D.
Contract

Quiz

2/10
Which objects can be used within ticket creation to automatically determine the registered product?
Select the answer
1 correct answer
A.
Installed Base
B.
Installation Point
C.
Warranty
D.
Product

Quiz

3/10
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
Select the answer
2 correct answers
A.
At least one service object needs to be assigned.
B.
A service contract is active.
C.
A customer needs to be assigned.
D.
Address mismatches must be corrected first.

Quiz

4/10
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
Select the answer
2 correct answers
A.
Service Contract Management
B.
Registered Products and Installed Bases
C.
Sales Contact
D.
Service Notification

Quiz

5/10
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
Select the answer
2 correct answers
A.
Scope registered products
B.
Purchase a license for the registered product
C.
Maintain the installed base
D.
Maintain number ranges for customers

Quiz

6/10
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
Select the answer
2 correct answers
A.
Online Maintenance
B.
Workflow With Action Account Creation
C.
Data Workbench
D.
Mass Change Account Data

Quiz

7/10
Which feature in user interface maintenance can be used to control the values of custom fields?
Select the answer
1 correct answer
A.
Activation scoping item in administration
B.
Personalization
C.
Usage of restriction rules
D.
Code list restriction

Quiz

8/10
Question 8: What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.
Select the answer
2 correct answers
A.
HTML mashups
B.
URL mashups
C.
ASAP mashups
D.
Internal mashups

Quiz

9/10
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
Select the answer
1 correct answer
A.
Maintain the fine-tuning activity for date profiles.
B.
Maintain the fine-tuning activity for contracts.
C.
Create a workflow rule.
D.
Select the relevant scoping question.

Quiz

10/10
Which of these objects are NOT associated with SAP Jam groups?
Select the answer
1 correct answer
A.
Products
B.
Sales orders
C.
Opportunities
D.
Tickets
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Info quiz:

  • Quiz name:SAP Certified Application Associate - SAP Service Cloud 2011
  • Total number of questions:112
  • Number of questions for the test:50
  • Pass score:80%

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