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Guide for C_FSM_2211: SAP Certified Application Associate - SAP Field Service Management

Quiz C_FSM_2211: SAP Certified Application Associate - SAP Field Service Management

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/ 10

Quiz

1/10
How does the data loader help you prepare and send data to the SAP Field Service Management
cloud database?
Note: There are 2 correct answers to this question.
Select the answer
2 correct answers
A.
You can use it to define and upload new custom data objects.
B.
You can use it to download a template for a selected data object type.
C.
You can use it to upload a formatted and populated data record file.
D.
You can use it to download a list of master data object records.

Quiz

2/10
Which objects can you approve using the Time and Material journal? Note: There are 3 correct
answers to this question.
Select the answer
3 correct answers
A.
Work time
B.
Quotation
C.
Efforts
D.
Mileage
E.
Expenses

Quiz

3/10
For which steps of the end-to-end service process is SAP Field Service Management responsible?
Note: There are 2 correct answers to this question.
Select the answer
2 correct answers
A.
Customer feedback management
B.
Mobile service execution
C.
Workforce management
D.
Ticket and case creation

Quiz

4/10
What information is stored in the QR code used in the Customer Self-Service portal?
Select the answer
1 correct answer
A.
Customer Self-Service portal URL
B.
Equipment specific short URL
C.
SAP Field Service Management URL
D.
Moment-Sets specific short URL

Quiz

5/10
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct
answers to this question.
Select the answer
3 correct answers
A.
Used to display, hide, sort, and group fields
B.
Can be used for field validation expressions
C.
Can only be defined for mobile screens
D.
Can define color coding
E.
Able to display custom translations

Quiz

6/10
What are key functionalities of the SAP Field Service Management solution? Note: There are 2
correct answers to this question.
Select the answer
2 correct answers
A.
Mobile-Self Service
B.
Ticket Routing rules
C.
Service Level Agreement
D.
Automated Scheduling

Quiz

7/10
What can you use to create and manage different absence and reservation types in order to
accurately reflect a technician's availability?
Select the answer
1 correct answer
A.
Time slots
B.
Assignment
C.
Service call
D.
Activity

Quiz

8/10
Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to
this question.
Select the answer
3 correct answers
A.
Text Input, Picker, Series, Attachment
B.
Text Input, Picker, Status, Series
C.
Picker, Status, Series, Number Input
D.
Text Input, Description, Picker, Status
E.
Text Input, Status, Series, Formula

Quiz

9/10
Where can service workflow steps be used in SAP Field Service Management?
Select the answer
1 correct answer
A.
In customer self-service when submitting a self-service request
B.
In the Web application when planning a service
C.
In the mobile application when executing an activity
D.
In SAP Crowd Service when dispatching a service call

Quiz

10/10
Which functionalities does the data sync rule enable for mobile application? Note: There are 2
correct answers to this question.
Select the answer
2 correct answers
A.
Controls the information stored in offline mode
B.
Decreases application memory usage
C.
Increases security measures
D.
Stores data in the native device cloud storage
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Info quiz:

  • Quiz name:C_FSM_2211: SAP Certified Application Associate - SAP Field Service Management
  • Total number of questions:124
  • Number of questions for the test:50
  • Pass score:80%

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