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Guide for CIS-ITSM: Certified Implementation Specialist - IT Service Management

Quiz CIS-ITSM: Certified Implementation Specialist - IT Service Management

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Quiz

1/10
A developer is trying to access org data from within a test class.

Which sObject type requires the test class to have the (seeAllData=true) annotation?
Select the answer
1 correct answer
A.
Report
B.
User
C.
Profile
D.
RecordType

Quiz

2/10
In Problem Management, when using the Communicate Fix related link, which of the following
conditions must be met for the fix to be communicated? (Choose three.)
Select the answer
3 correct answers
A.
Problem has an associated change request.
B.
The Fix notes field is populated.
C.
Incident is associated with the problem record.
D.
Incident is in a State of On Hold with an On Hold Reason of Awaiting Problem.
E.
Problem is in a state of Fix in Progress.

Quiz

3/10
Which of the following is NOT a way service catalog requests may be submitted in a baseline
ServiceNow instance?
Select the answer
1 correct answer
A.
From an inbound email
Questions PDF 2/151
B.
From the service catalog
C.
From the service portal
D.
From an incident record

Quiz

4/10
Which of the following components can be turned on or off in the Service Catalog Cart Layout?
Select the answer
1 correct answer
A.
Calculate Shipping
B.
Add to Wish List
C.
Delete Item
D.
Quantity

Quiz

5/10
In the baseline platform configuration, if a change approver rejects an approval for a normal change,
what will the state of the change be set to?
Select the answer
1 correct answer
A.
Rejected
B.
Assess
C.
Closed Incomplete
D.
New

Quiz

6/10
When can a user (who has no assigned roles in the system) close an incident?
Select the answer
1 correct answer
A.
When the user is the Caller and the incident's State is Resolved.
B.
When the user is the Caller or on the Watch list and the incident's State is Resolved.
C.
When the user is the Caller and the incident's State is not already closed.
D.
When the user is the Caller and the incident's State is not already resolved.

Quiz

7/10
Which of the following ITIL terms refers to the cause of one or more incidents that is typically
unknown at the time of detection?
Select the answer
1 correct answer
A.
Problem
B.
Unknown Error
C.
Issue
D.
Configuration Item

Quiz

8/10
Catalog UI Policies may be applied to . (Choose two.)
Select the answer
2 correct answers
A.
Catalog Categories
B.
Catalog Items
C.
Variable Sets
D.
Service Catalogs

Quiz

9/10
On an incident, which of the following conditions will trigger the Reopen Count field value to be
incremented?
Select the answer
1 correct answer
A.
Submission of an incident by the same Caller with an identical short description
B.
Assignment group changes from Service Desk to Software Group
C.
Update to an associated problem record
D.
State changes from Resolved to On Hold

Quiz

10/10
The Change Task [change_task] table is extended from the table.
Select the answer
1 correct answer
A.
Configuration Item [cmdb_ci]
B.
Task [task]
C.
Change Request [change_request]
D.
Nothing — it is a base table
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  • Quiz name:CIS-ITSM: Certified Implementation Specialist - IT Service Management
  • Total number of questions:313
  • Number of questions for the test:50
  • Pass score:80%

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