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Guide for ServiceNow Certified Technical Architect (CTA)

Quiz ServiceNow Certified Technical Architect (CTA)

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/ 10

Quiz

1/10
What is the main focus in the Foundation stage of implementing the CSDM framework?
Select the answer
1 correct answer
A.
Identifying and populating network infrastructure CIs
B.
Preparing accurate business information for reporting
C.
Setting up relationships between technology and business
D.
Working on CMDB tables associated with ITSM

Quiz

2/10
How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow
CMDB?
Select the answer
1 correct answer
A.
Importing data from external sources
B.
Using predefined templates
C.
Using IntegrationHub ETL
D.
Extending other classes

Quiz

3/10
What benefits does the Common Service Data Model (CSDM) provide to organizations using
ServiceNow products?
Select the answer
1 correct answer
A.
Rationalization, outage reduction, and business processes alignment
B.
Improved security, increased storage capacity, and faster processing speed
C.
Automated deployment, maintenance efficiency, and comprehensive monitoring
D.
Customization, consistent analysis, and data governance

Quiz

4/10
A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not
populated the required and recommended fields, impacting data integrity. Which KPI should Priya
review to diagnose this issue?
Select the answer
1 correct answer
A.
Compliance
B.
Correctness
C.
Completeness
D.
Relationships

Quiz

5/10
What action does the Identification and Reconciliation module perform to reduce duplicates in the
CMDB?
Select the answer
1 correct answer
A.
Merges duplicate records automatically
B.
Uses identification rules to uniquely identify CIs
C.
Validates data sources to ensure accuracy
D.
Assigns unique identifiers to each CI

Quiz

6/10
Which methods can be used to populate the CMDB with data from third-party sources? Choose 2
answers
Select the answer
2 correct answers
A.
Identification and Reconciliation Engine (IRE)
B.
Discovery
C.
IntegrationHub ETL
D.
Service Graph Connectors
E.
Service Mapping

Quiz

7/10
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers
Select the answer
2 correct answers
A.
Create a service-centric Configuration Management Database (CMDB)
B.
Enhance cybersecurity measures across systems
C.
Automate routine IT infrastructure updates
D.
Oversee software licensing for various platforms
E.
Establish links between IT infrastructure components and application services

Quiz

8/10
What does a ServiceNow governance framework typically define?
Choose 3 answers
Select the answer
3 correct answers
A.
How decisions are made
B.
What decisions need to be made
C.
Who is involved in decision-making
D.
Recurring schedules for governance meetings
E.
How work gets done on the platform

Quiz

9/10
A new project request requires quick implementation but involves portfolio realignment. As an IT
leader, who should you consult to prioritize this demand?
Select the answer
1 correct answer
A.
Demand Board
B.
Executive Steering Board
C.
Program Steering Committee
D.
Technical Governance Board

Quiz

10/10
Under technical governance policies, what does environmental management in ServiceNow
primarily define?
Select the answer
1 correct answer
A.
Instance structure
B.
Data ownership
C.
User access policies
D.
Application customization
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