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Guide for VMware Workspace ONE 21.X UEM Troubleshooting Specialist

Quiz VMware Workspace ONE 21.X UEM Troubleshooting Specialist

Free Test
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Quiz

1/10
Which VMware Tunnel utility can help troubleshooting by gathering all the necessary component log
files that may be required during the process?
Select the answer
1 correct answer
A.
tunnel_snap
B.
tunnel_vi
C.
tunnela_udrt
D.
tunnel_nano

Quiz

2/10
An organization has successfully used VMware Workspace ONE UEM to deploy a managed, public
application to Android, iOS, and Windows devices in the same OG for the last year.
The Windows and Android users can still install this application The iOS device users, however,
report that they can see and install other applications in the VMware Workspace ONE Catalog, but
suddenly they are unable to see this application in the VMware Workspace ONE Catalog.
What is the most likely cause of this issue?
Select the answer
1 correct answer
A.
The application assignment via a smart group was misconfigured.
B.
The application assignment via the enrollment type was misconfigured.
C.
The organization's Apple Push Notification certificate expired.
D.
The organization's Apple sToken expired.

Quiz

3/10
An organization wants to use the VMware Tunnel edge service of VMware Workspace ONE UAG
(Unified Access Gateway) to allow an application on managed Android, iOS. and Windows devices to
access server resources on their internal network.
An organization administrator deployed UAG and configured the VMware Tunnel edge service, but in
the UEM console, "Test Connection" with VMware Tunnel fails What is the most likely cause of this
issue"?
Select the answer
1 correct answer
A.
The Device Traffic Rules are configured incorrectly in the Unified Access Gateway system
B.
The Device Traffic Rules are incorrect in UEM.
C.
The Unified Access Gateway is unable to communicate with UEM.
D.
The VPN payload in a device profile is configured incorrectly in UEM.

Quiz

4/10
An administrator has started to integrate Workspace ONE UEM with test connection and is unable to
move forward.
Which situation could cause this test connection failure?
Select the answer
1 correct answer
A.
The provided Workspace ONE Access Username is incorrect
B.
The provided Workspace ONE UEM API key is incorrect
C.
The provided Workspace ONE UEM Username is incorrect.
D.
The provided Workspace ONE Access API key is incorrect.

Quiz

5/10
The following error is seen on the AirWatch Cloud Connector (ACC) logging:


Certification Exam VMware Workspace ONE 21.X UEM Troubleshooting Specialist VMware VMware-5V0-62.22 2-1865930584



Which connectivity should be investigated to restore ACC functionality?
Select the answer
1 correct answer
A.
From ACC to AWCM
B.
From the Active Directory Server to the ACC
C.
From AWCM to the Active Directory Server
D.
From the ACC to the Active Directory server

Quiz

6/10
An administrator is unable to enroll Android devices with directory accounts but successfully enrolled
the device with a basic working previously.
Which logs should the administrator review to begin troubleshooting the Android directory account

enrollment issue?
Select the answer
1 correct answer
A.
VMware Tunnel
B.
VMware Workspace ONE Intelligent Android Hub
C.
AirWatch Cloud Connector
D.
Unified Access Gateway

Quiz

7/10
A company uses Secure Email Gateway to provide email access to its mobile devices and uses
Exchange 20VT6 as its email infrastructure.
Today the VMware Workspace ONE UEM administrator received a report that all newly enrolled
devices (iOS and Android) were unable to receive email After speaking with some end users, the
administrator found previously enrolled devices were still able to receive email on their mobile
devices. The users who reported this issue are able to access their email through Outlook Web
Access (OWA) on their computers.
Which statement describes the possible root cause of this issue?
Select the answer
1 correct answer
A.
The Secure Email Gateway server is unable to connect to the Exchange server.
B.
The Exchange 2016 client access server cluster sporadically refuses to connect (HTTP 500)
C.
There is an email compliance policy restricting email access to only Android devices.
D.
The Secure Email Gateway is unable to update policy with VMware Workspace ONE UEM API

Quiz

8/10
An organization has introduced a complex password requirement on enrolled mobile devices. This
has also caused a significant increase in the help desk's ticket load around password resets for mobile
devices. The organization needs to curb these requests and allow users, once authenticated, to
resolve their own device passcode issues
Which service can help meet this goal?
Select the answer
1 correct answer
A.
Device Management Console
B.
Self-Service Portal
C.
SQLCMD
D.
AWCM

Quiz

9/10
A VMware Workspace ONE administrator is managing a fleet of console
Which step would assist in troubleshooting this problem?
Select the answer
1 correct answer
A.
Network traffic tools to capture Android traffic
B.
xCode to extract the device debug log
C.
Android SDK and do a tcpdump
D.
Workspace ONE UEM Console Request Debug Log

Quiz

10/10
Which option is available for Unified Access Gateway to export a collection of all logs?
Select the answer
1 correct answer
A.
Use the UAG-log-archive.zip download button within the VMware Workspace ONE Access Admin
Ul.
B.
Export the UAG-log-archive.zip from the VMware Workspace ONE UEM console troubleshooting
page.
C.
Use the UAG-log-archive zip download button from the Support Settings section in the UAG Admin
Ul.
D.
Export the UAG-log-archive.zip from the logging option in the OVF template
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