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Guide for Operations-Management: WGU Operations Management (C215, VDC2)

Quiz Operations-Management: WGU Operations Management (C215, VDC2)

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/ 10

Quiz

1/10
Which definition used for quality evaluates how well a product performs its intended function?
Select the answer
1 correct answer
A.
Fitness for use
B.
Support services
C.
Value for price paid
D.
Psychological criteria

Quiz

2/10
Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
Select the answer
1 correct answer
A.
Statistical quality control charts
B.
Fitness quality for use
C.
14 points for quality improvement
D.
Product design quality

Quiz

3/10
Which total quality management (TQM) process consists of 13 published standards and guidelines?
Select the answer
1 correct answer
A.
ISO 1400
B.
ISO 9002
C.
ISO 9001
D.
ISO 9000

Quiz

4/10
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects
and observe the number of occurrences to isolate the particular defect. Which quality tool should
the company use to focus on correcting this particular issue?
Select the answer
1 correct answer
A.
Scatter diagram
B.
Control chart
C.
Flowchart
D.
Checklist

Quiz

5/10
Which quality control tool should be used to monitor the current status or end result of a process?
Select the answer
1 correct answer
A.
Checklist
B.
Flowchart
C.
Control chart
D.
Scatter diagram

Quiz

6/10
Which group of keywords or phrases describes the critical role that marketing plays in the total
quality management (TQM) process?
Select the answer
1 correct answer
A.
Baseline for managing quality process; investment in preventative costs; budgeting
B.
Enhance competition; understand consumer preferences; maintain communication with operations
C.
Review and recommend product changes; satisfy customer needs; open communication
D.
Reward employees; motivate staff performance; manage operations planned changes

Quiz

7/10
What is the common theme in total quality management (TQM) across all functions in an
organization?
Select the answer
1 correct answer
A.
To satisfy customer needs
B.
To enhance management software
C.
To reward people rather than teams
D.
To ensure profit from product changes

Quiz

8/10
Which concept of variation measures the central tendency of a set of data?
Select the answer
1 correct answer
A.
Mean
B.
Range
C.
Standard deviation
D.
Variable

Quiz

9/10
What do assignable causes of variation indicate?
Select the answer
1 correct answer
A.
A computer virus was found in the system.
B.
Out-of-control signals were found in the process.
C.
Human resources found an operator was at fault.
D.
Equipment was found to be out of control.

Quiz

10/10
Which continuous improvement method does Cpk measure?
Select the answer
1 correct answer
A.
The most common measurement process
B.
How close one is to a target and how consistent one is with the average performance
C.
What a process is capable of and how long it will take to conclude
D.
Parts per million on the capability index
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  • Quiz name:Operations-Management: WGU Operations Management (C215, VDC2)
  • Total number of questions:70
  • Number of questions for the test:50
  • Pass score:80%

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