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Guide for ITIL-5-Foundation: ITIL Foundation (Version 5)

Quiz ITIL-5-Foundation: ITIL Foundation (Version 5)

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/ 10

Quiz

1/10
Which type of service relationship typically focuses on support and efficiency through standardized
services?
Select the answer
1 correct answer
A.
Basic relationship
B.
Cooperative relationship
C.
Collaborative relationship
D.
Partner relationship

Quiz

2/10
What is an incident in IT services?
Select the answer
1 correct answer
A.
Any change of state significant for management
B.
An unplanned interruption to a service or reduction in service quality
C.
A cause of one or more interruptions
D.
A flaw or vulnerability in a service

Quiz

3/10
What distinguishes 'continuous deployment' from 'continuous delivery?
Select the answer
1 correct answer
A.
Continuous deployment prevents frequent releases
B.
Continuous delivery requires manual code integration
C.
Continuous deployment automatically deploys changes to production
D.
Continuous delivery eliminates testing activities

Quiz

4/10
Why do ITIL practice guides follow a standardized structure across all practices?
Select the answer
1 correct answer
A.
To make it easier for organizations to understand and apply different practices
B.
To ensure all practices are implemented in the same sequence
C.
To enforce uniform tooling and technology choices
D.
To limit the flexibility of practice adoption

Quiz

5/10
Which dimension is concerned with management of relationships with external organizations?
Select the answer
1 correct answer
A.
Partners and suppliers
B.
Information and technology
C.
Organizations and people
D.
Value streams and processes

Quiz

6/10
What is the primary role of a digital service?
Select the answer
1 correct answer
A.
To define processes and workflows for value creation
B.
To enable value co-creation by facilitating customer outcomes
C.
To replace product management practices with service management
D.
To ensure compliance with policies and external regulations

Quiz

7/10
Which of the following is NOT one of the steps in value stream mapping?
Select the answer
1 correct answer
A.
Value stream identification
B.
Mapping of the 'as-is' value stream
C.
Mapping a 'to-be' value stream
D.
Value stream management

Quiz

8/10
What influences whether a service is perceived as valuable by a consumer?
Select the answer
1 correct answer
A.
The service provider's ability to minimize their operational costs
B.
The number of providers delivering the service to the consumer
C.
The extent to which the positive effects of the service outweigh the negative ones
D.
The amount of money the service provider invests in resources

Quiz

9/10
How does an enabling value stream contribute to value creation?
Select the answer
1 correct answer
A.
By supporting the effective operation of core value streams
B.
By replacing the need for core value streams
C.
By defining customer outcomes and service expectations
D.
By acting as the primary interface with service consumers

Quiz

10/10
Which lifecycle activity is focused on creating prototypes and specifications?
Select the answer
1 correct answer
A.
Design
B.
Deliver
C.
Support
D.
Transition
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  • Quiz name:ITIL-5-Foundation: ITIL Foundation (Version 5)
  • Total number of questions:80
  • Number of questions for the test:50
  • Pass score:80%

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