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Guide for ITIL-4-Practitioner-Deployment-Management: PeopleCert ITIL 4 Practitioner: Deployment Management

Quiz ITIL-4-Practitioner-Deployment-Management: PeopleCert ITIL 4 Practitioner: Deployment Management

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/ 10

Quiz

1/10
[Apply Deployment Management Processes]
What should be done if a newly developed deployment model cannot be tested for technical reasons?
Select the answer
1 correct answer
A.
Only use the new model after a way to test it has been found
B.
Carry out test deployments to see if the model works correctly
C.
Closely monitor the first few uses of the new model
D.
Automate the activities of the new model before it is used

Quiz

2/10
[Use Tools and Techniques for Deployment]
Which automation tools should be used to transport and install configuration items into a test
environment?
Select the answer
1 correct answer
A.
Deployment tools
B.
Environment configuration and management tools
C.
Work planning and prioritization tools
D.
Service configuration management tools

Quiz

3/10
[Apply Deployment Management Processes]
What should the organization keep in mind when planning improvements to deployment models?
Select the answer
1 correct answer
A.
The impact of deployed software should not be considered when designing these models
B.
User resistance to updates is not a relevant factor to consider when designing deployment models
C.
The same deployment approach should be used for deployments of similar size
D.
Deployment model updates should consider inefficient processes

Quiz

4/10
[Engage with Stakeholders and Suppliers]
How will suppliers support the development of an organization’s deployment management practice?
Select the answer
1 correct answer
A.
Advise on the selection of tools that can be used across the organization’s value streams
B.
Define the practice success factors for deployment management
C.
Create deployment models based on those of other organizations
D.
Develop value streams for the organization utilizing deployment management where appropriate

Quiz

5/10
[Engage with Stakeholders and Suppliers]
Which is NOT an example of how an organization should work with suppliers to improve its
deployment management practice?
Select the answer
1 correct answer
A.
Considering dependencies on third parties when analyzing service value streams which include deployment management
B.
Carefully selecting suppliers of software tools for CI/CD pipeline
C.
Involving third parties in review and planning of the value streams that include deployment management
D.
Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization

Quiz

6/10
[Integrate Deployment Management with Other Practices]
A large organization wants to manage its IT services by analyzing and improving value streams. It is
unsure how to combine value streams and management practices, such as change enablement and
deployment management. What is the CORRECT approach for this organization to take?
Select the answer
1 correct answer
A.
Create a separate value stream for each management practice
B.
Create one combined value stream for change enablement and deployment management
C.
Create a single value stream that includes change enablement, deployment management, and other practices such as continual improvement
D.
Create several value streams that include change enablement, deployment management, and other practices such as continual improvement

Quiz

7/10
[Understand Roles and Responsibilities]
A fast-growing service provider is introducing separate roles of deployment manager and deployment
practitioner. Which TWO activities is a deployment manager responsible for?
Ensuring that deployment records are up-to-date and correct Prioritizing multiple deployments that
require use of the same resources Ensuring deployment plans support other service management plans
Capturing and verifying users’ opinions on deployments
Select the answer
1 correct answer
A.
1 and 2
B.
2 and 3
C.
3 and 4
D.
1 and 4

Quiz

8/10
[Measure and Improve Deployment Management]
An organization has an objective to create and use deployment approaches that would fit the needs of the
organization and the context. How should the organization assess if this objective is achieved?
Select the answer
1 correct answer
A.
By looking at the deployment backlog throughput
B.
By asking stakeholders about their satisfaction with deployment lead times
C.
By measuring percentage of deployments which did not follow the agreed policies and models
D.
By analyzing the adherence to deployment schedules

Quiz

9/10
[Measure and Improve Deployment Management]
Which capability criterion should be used to assess if the organization is succeeding in increasing the
capability level of its deployment management practice by maintaining an effective deployment
approach?
Select the answer
1 correct answer
A.
New and changed services and service components are successfully deployed
B.
Deployments are supported by relevant competences
C.
Deployments include required technologies and information flows
D.
Deployment rules are integrated with policies and rules for changes and releases

Quiz

10/10
[Understand the Key Concepts of Deployment Management]
An IT service provider is using continuous integration and is considering the introduction of continuous
delivery. Which is a benefit of this proposed change for the service provider?
Select the answer
1 correct answer
A.
Developers spend less time fixing issues in their code
B.
Code is tested iteratively and frequently
C.
Deployments of software builds are scripted to allow for automation
D.
Users experience changes which are smaller and more frequent
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Info quiz:

  • Quiz name:ITIL-4-Practitioner-Deployment-Management: PeopleCert ITIL 4 Practitioner: Deployment Management
  • Total number of questions:140
  • Number of questions for the test:50
  • Pass score:80%

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