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Guide for Energy-and-Utilities-Cloud: Salesforce Energy and Utilities Cloud Accredited Professional

Quiz Energy-and-Utilities-Cloud: Salesforce Energy and Utilities Cloud Accredited Professional

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Quiz

1/10
An Administrator needs help generating an accurate report to identify the average response time to
installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?
Select the answer
2 correct answers
A.
Identify the data sources to generate the customer's new connections reports and dashboards
B.
Define the business stakeholders for the customer's new connections process.
C.
Define the data to be migrated for the customer's connections process
D.
Define the metrics to measure the customer's new connections process.

Quiz

2/10
Energy and utility organizations are going through digital transformations that place a greater focus
on customers and employees
Which three changes are disrupting the energy and utilities market?
Select the answer
3 correct answers
A.
Regulatory and technology changes
B.
Digital first and work-from anywhere in real time
C.
Removing the complexity from the business
D.
Capitalization of the cloud
E.
Customer expectations and values

Quiz

3/10
An energy company is looking to track relationships with their electricity and gas business-to-
consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate
accounts.
Which two functionalities should the energy and utilities consultant use for the customer data
model?
Select the answer
2 correct answers
A.
Use the Account Contact Relation object
B.
Use the Consumer Account record type
C.
Enable Person Accounts to model consumers.
D.
Use Contacts just for B2B scenarios.

Quiz

4/10
Energy and Utilities Cloud has the capability to provide access to information using several different
data access methods Using the Digital Interaction Platform, online web portals, internal console
applications, and mobile applications are all examples of which data access technology?
Select the answer
1 correct answer
A.
Metadata API
B.
Streaming data API
C.
SSO data access
D.
Omnichannel data access

Quiz

5/10
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a
customer's 360-degree view that allows the customer service agents of the company to see the
following information in one glance:
• Identify the caller
• Provide answers to questions about billing. consumption, and payments
• Add meter readings
• Manage user complaints.
• Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?
Select the answer
2 correct answers
A.
Configure the Energy and Utilities Contact Center Console available m the process horary
B.
Configure a custom Salesforce Service Cloud console.
C.
Configure custom OmniScripts and FlexCards to cover the requirements.
D.
Assign the relevant lightning pages to the energy company's service agent user profile

Quiz

6/10
A consultant is facilitating their first requirements gathering session with an energy company in the
initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business
requirements. The decision will impact numerous contractor organizations that employ the
technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?
Select the answer
2 correct answers
A.
Focus primarily on the contractor organization's concerns.
B.
Propose compromises between stakeholders that could result in collective positive outcomes.
C.
Demonstrate expertise right away to achieve the fastest stakeholder agreement
D.
Ask probing questions to understand and document the needs of all stakeholders.

Quiz

7/10
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy
company's partners to access applications via a web portal?
Select the answer
1 correct answer
A.
Energy and Utilities Cloud for Digital Experience User
B.
Energy and Utilities Base
C.
Energy and Utilities Base for Digital Experience Partner
D.
Energy and Utilities Base Service

Quiz

8/10
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce
org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of
four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in
Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?
Select the answer
1 correct answer
A.
A picklist attribute can be configured and associated to the base object type.
B.
A picklist attribute can be configured and associated to each product individual^
C.
A Velocity Picklist can be configured and related to Produc12 object
D.
A picklist field can be added to the Prodoct2 object

Quiz

9/10
An energy company must include a clause about additional operational costs in contracts that exceed
10 MegaWatts in their DOCX Template. The information about energy volume is already available in
the Contract object.
How should the administrator proceed to include this condition in the document template to show
this clause only when the contract energy volume is higher than 10 MegaWatts?
Select the answer
1 correct answer
A.
Create a custom formula m DataRaptor Load.
B.
Create an Apex Class
C.
Create a custom field in the Contract object
D.
Create a custom formula m DataRaptor Extract

Quiz

10/10
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two
custom fields on quotes get populated during the quote capture process These two fields need to be
populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?
Select the answer
1 correct answer
A.
Creating Apex trigger
B.
Adding fields in CPQ configuration
C.
Adding fields in Checkout method
D.
Using Field Mapper
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