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Guide for Salesforce-Loyalty-Management: Salesforce Loyalty Management Accredited Professional

Quiz Salesforce-Loyalty-Management: Salesforce Loyalty Management Accredited Professional

Updated on 2026/10/07

PDF|

Guide for Salesforce-Loyalty-Management: Salesforce Loyalty Management Accredited Professional

Updated on 2026/10/07

Randomized | 10 Questions per Test | 20 Minutes | 70% to pass

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Question: / 10

4.9

Quiz

Question 1/101/10

The Member Services team wants to view the information of a member’s recent transactions and
manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Embed the ‘Member Summary Embedded Dashboard on the Contact record

Embed the Member Service Manager Home Dashboard on the Contact record

Add the ‘Transaction Journals’ related list to the Contact record

Add the ‘View Member Profile’ component on the Contact record

Quiz

Question 2/102/10

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and
Marketing Cloud?

Select multiple answer: (Choose 3)Select the answer

3 correct answers

Send Loyalty Promotion Segments to marketing Cloud

Automatically Add a New Individual Relationship

Activating and Publishing the Segment

Enable Connector Settings on all the Loyalty Objects

Enable Service Connector for Promotion Escalations.

Quiz

Question 3/103/10

Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud.
The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this
audience.

Select the answer:Select the answer

1 correct answer

Contact, Account, and Opportunity

Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign

Voucher Definition, products, and Loyalty Member Tier

Contact Loyalty Program Member, and Loyalty Member Tier

Quiz

Question 4/104/10

Which two features below are supported in the reference integration between Loyalty and
Commerce Cloud?

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Loyalty membership merge

Loyalty member profile

Loyalty member enrollment

Resetting tier points

Quiz

Question 5/105/10

Universal Container sells sports shoes through on eCommerce system. The Loyalty Program
Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

Select the answer:Select the answer

1 correct answer

Download an app from the AppExchange to connect Salesforce and the external system.

Create customer web service with Order Object

Create an schedule process to call the external system.

Create with the external system to create Transaction Journals.

Quiz

Question 6/106/10

What is a business use case for integrating Marketing Cloud Personalization with Loyalty
Management?

Select the answer:Select the answer

1 correct answer

To enable the purchasing of products and take payment.

To create unified profile from multiple source of truth and build a golden record.

To be able to send personalized marketing emails in batches.

To offer promotions in real-time to customers.

Quiz

Question 7/107/10

What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?

Select multiple answer: (Choose 2)Select the answer

2 correct answers

Created Date

Last Modified Date

Current Member Count

Reporting Enabled (Boolean)

Quiz

Question 8/108/10

Northern Trail Outfitters wants to show member information in its member portal hosted outside of
Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

Select the answer:Select the answer

1 correct answer

Create custom objects in Loyalty

Create a Connected App in Platform

Create customer integration code

Create Data Processing jobs

Quiz

Question 9/109/10

A loyalty Program would like to set up a new process where a push notification or email will be sent
to the client immediately after a voucher is added to their member account within Salesforce
Marketing Cloud.
The notification message will require the “first name” and the “membership number” to personalize
the message and, a custom object named
“voucher issued” with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that
can meet the requirements with the least amount of development effort?

A)

Certification Exam Salesforce-Loyalty-Management: Salesforce Loyalty Management Accredited Professional Salesforce Salesforce-Salesforce-Loyalty-Management 1-186345936

Select the answer:Select the answer

1 correct answer

Option A

Option B

Option C

Option D

For the scenario described, where a loyalty program wants to send an immediate notification after a
voucher is added to a member's account, the entry event in Salesforce Marketing Cloud needs to
trigger off of the creation of a record in Salesforce that contains the necessary data attributes for
personalization.
Option C is the most suitable choice because it specifies an entry event based on the "Voucher,"
"Contact," and "LoyaltyProgramMember" objects. This approach aligns with the requirements
because it directly utilizes the "first name" from the Contact object and the "membership number"
from the LoyaltyProgramMember object, which are necessary for personalizing the notification
message.
Moreover, Option C would likely require the least amount of development effort because it leverages
existing Salesforce data and related objects without the need for additional configuration or data
extensions. In contrast, other options would require the setup of a data extension or custom objects
that may not be directly tied to the triggering event, thereby increasing the complexity and
development effort.
In Salesforce Marketing Cloud, Journey Builder is the tool that would be used to create this customer
journey. It allows for the configuration of entry events based on data changes in Salesforce, such as
the addition of a voucher to a member's account. The real-time nature of this trigger is essential for
the immediate notification requirement.
According to Salesforce's official documentation, using Salesforce data as the entry source for a
journey allows for real-time messaging based on record creation or updates. This means that as soon
as a voucher record is created or updated in Salesforce, the entry event can trigger and begin the
journey, which will send the personalized notification to the member.
In practice, setting up this entry event in Journey Builder would involve specifying the criteria for the
trigger (in this case, the creation of a voucher) and mapping the necessary data fields for
personalization. This is consistent with Salesforce's best practices for creating personalized, real-time
customer engagements through Journey Builder.
Salesforce's documentation on Journey Builder and real-time event triggers provides further details
on how to configure these types of journeys and can be referred to for step-by-step guidance and the
latest feature updates.

Right Answer: C

Quiz

Question 10/1010/10

A Customer Support Manager noticed that the customers support team’s performance decreased
since the company rolled out the Loyalty Program. The customer Support Agents complain that
finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

Select the answer:Select the answer

1 correct answer

Create formula fields on Case Object

Create a Screen Flow

Embed Loyalty Member Profile Cards

Develop a custom component

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Quiz name:Salesforce-Loyalty-Management: Salesforce Loyalty Management Accredited Professional
Total number of questions:104
Number of questions for the test:50
Pass score:80%

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