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Guide for CIS-FSM: Certified Implementation Specialist - Field Service Mangement

Quiz CIS-FSM: Certified Implementation Specialist - Field Service Mangement

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/ 10

Quiz

1/10
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field
service?
Select the answer
1 correct answer
A.
Reactive field service
B.
Internal field service
C.
External field service
D.
Predictive field service

Quiz

2/10
What field service model is used for maintenance at regular intervals?
Select the answer
1 correct answer
A.
Predictive
B.
Project
C.
Reactive
D.
Planned

Quiz

3/10
What state must a work order request be in to set dependencies for work order tasks?
Select the answer
1 correct answer
A.
Draft
B.
Approved
C.
Qualified
D.
Waiting Approval
E.
Awaiting Qualification

Quiz

4/10
What do administrators use to create questionnaires for work orders and work order tasks?
Select the answer
1 correct answer
A.
Process Automaton Designer
B.
Targeted Communication
C.
Survey Designer
D.
Assessment Designer

Quiz

5/10
When can work order tasks be dispatched?
Select the answer
1 correct answer
A.
Parts have been sourced
B.
Field agent is assigned
C.
Customer books an appointment
D.
Dispatch group is assigned

Quiz

6/10
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
Select the answer
1 correct answer
A.
Outlook calendar
B.
Agent calendar
C.
Team calendar
D.
Google calendar

Quiz

7/10
Which operational role typically creates personal events for an agent's calendar?
Select the answer
1 correct answer
A.
wm_manager
B.
wm_agent
C.
wm_dispatcher
D.
wm_admin

Quiz

8/10
How are dispatch groups that can be selected from work order tasks filtered?
Select the answer
1 correct answer
A.
By Manager
B.
By Location coverage
C.
By Group type
D.
By Group members

Quiz

9/10
Where can dispatchers view real-time locations of agents?
Select the answer
1 correct answer
A.
Agent map
B.
My task map
C.
Manager map
D.
Dispatch map

Quiz

10/10
When using territory management, what can field service admins assign to an individual or group?
Select the answer
1 correct answer
A.
Skills
B.
Parts
C.
Routes
D.
Locations
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Info quiz:

  • Quiz name:CIS-FSM: Certified Implementation Specialist - Field Service Mangement
  • Total number of questions:86
  • Number of questions for the test:50
  • Pass score:80%

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